Microsoft Dynamics 365 Field Service with Delaware

Deliver proactive, predictive, and connected field service.

Microsoft Dynamics 365 Field Service empowers organisations to move from reactive fixes to proactive, predictive service. By combining IoT data, AI-driven scheduling, and mobile-first tools, it enables technicians to resolve issues before they escalate delighting customers with efficient, first-time fixes.

Field Service doesn’t just send people to jobs it orchestrates an end-to-end service experience that reduces costs, boosts satisfaction, and turns service into a revenue driver.

Key features

AI-driven scheduling & dispatch – Automatically assign the right technician with the right skills at the right time.
IoT-enabled proactive service – Predict and prevent issues with real-time sensor data and predictive maintenance.
Mobile technician tools – Equip field teams with step-by-step guidance, asset history, and collaboration tools on any device.
Connected customer experiences – Provide customers with real-time updates, appointment reminders, and service tracking.
Integration with Microsoft 365 & Teams – Enable seamless collaboration between field staff and back-office experts.
Analytics & optimisation – Use Power BI insights to continuously improve service delivery and resource allocation.

Business benefits

Increase first-time fix rates – Give technicians the context and tools to resolve issues in a single visit.
Boost efficiency – AI-driven scheduling reduces travel time and maximises technician productivity.
Enhance customer satisfaction – Deliver proactive, transparent, and reliable service experiences.
Turn service into revenue – Create upsell opportunities and strengthen long-term customer relationships.
Optimise operations – Reduce costs and downtime with predictive maintenance and IoT integration.

With Dynamics 365 Field Service and IoT, Delaware helps businesses move from reactive fixes to predictive service that delights customers and drives growth..

Cross-solution connections

Customer Service – Seamlessly escalate cases into field jobs for a connected service journey.
Dynamics 365 Sales – Enable outcome-based selling and link field activity to account growth.
Finance & Supply Chain Management – Connect real-time parts inventory, asset management, and billing.
IoT & Azure – Power predictive analytics and automation across service operations.
Power Platform – Customise workflows, apps, and dashboards to streamline field operations.

Why Delaware?

At Delaware, we know field service is where customer promises are kept and where loyalty is earned.

We bring:

Deep Microsoft expertise – Proven delivery of Field Service solutions across industries.
Connected operations design – Linking technicians, customers, and data in real time.
AI-first approach – Embedding predictive insights and automation across field operations.
Cross-functional integration – Connecting Field Service to sales, service, finance, and supply chain.
With Delaware, Field Service becomes more than a support function it becomes a strategic engine of loyalty, efficiency, and growth.

Service that delivers more.

Delaware helps organisations transform field operations with Microsoft Dynamics 365 Field Service by connecting people, data, and devices for smarter, predictive, and more efficient service. Get in touch to discover how AI and automation can boost productivity, reduce costs, and delight your customers.

Get in touch