A fresh – and remote – pair of eyes
In the case of Atlas Copco, it even goes beyond that. “In the past, when our field technicians were faced with difficulties that required a specific expert, they set up a quick video call via their smartphones,” Simon continues. “But this was far from ideal, as they needed both hands. A few years ago, we decided to start experimenting with smart AR/VR glasses that allow technicians to communicate hands free with experts. The covid-19 crisis and delaware’s expertise in mixed reality has significantly accelerated the application of this technology at Atlas Copco.”
Pieter-Jan Pruuost, manager intelligent apps at delaware gives a practical example: “Picture the following scenario: in the morning, a field technician at a major company receives a list of all the installations that require maintenance that day on his tablet, along with an overview all the tools and spare parts that he’ll need. When he arrives on location, he puts on his Microsoft HoloLens 2 smart glasses, which identify the pump and present the right instructions as an overlay right there in his field of vision. When he comes across something unexpected, he can call an expert directly from the HoloLens via delaware’s Mixed Reality Platform (which integrates with, among other tools, Microsoft Remote Assist), and share what he sees. The expert can tell hem exactly what he needs to do, and even make visual annotations and indications – right from his or her office. Needless to say, the global pandemic has significantly accelerated the adoption of this use of remote technology.”
In a post-covid world, smart maintenance is the way to go for any forward-thinking service department.