S/4HANA Application Support
Provide L2/L3 production support for SAP S/4HANA JVA and S/4HANA Finance
Resolve incidents, service requests, and problems within agreed SLA/KPI targets
Support month‑end, quarter‑end, and year‑end close activities related to JVA and Finance
Knowledge in Universal Journal (ACDOCA)
Support SAP S/4HANA JVA processes
S/4HANA Finance & Integration
Support end‑to‑end integration between JVA and S/4HANA Finance, including postings to: General Ledger (Universal Journal), Accounts Payable & Accounts Receivable, Cost Centers, Internal Orders, and Profit Centers
Understand and support S/4HANA Finance concepts, including:Universal Journal (ACDOCA), Business Partner (BP)
Document splitting, New Asset Accounting, Assist in financial reconciliations and validation of JVA postings in S/4HANA
Fiori & Reporting Support
Support SAP Fiori apps related to JVA and Finance (monitoring, postings, reporting)
Assist users with embedded analytics, CDS-based reports, and standard S/4HANA financial reports
Coordinate with technical teams for issues related to authorizations, Fiori launchpad, and UI errors
Change, Enhancement & Testing
Support minor enhancements, configuration changes, and functional adjustments
Participate in regression testing, UAT support, and post‑deployment validation
Support S/4HANA upgrades, support packs, and JVA-related fixes
Service Management & Documentation
Work within ITIL-based AMS processes using ITSM tools (e.g. ServiceNow)
Maintain functional documentation, SOPs, and knowledge base articles
Participate in service reviews and continuous service improvement initiatives