After the launch of phase 1 of My Pierret in September 2021, the Pierret and delaware teams began working on the second stage of the project. “This phase 2 aimed to make My Pierret an action-oriented platform based on automation” says Touillaux. “The platform allows you to carry out a whole series of operations from a single place that previously involved several channels, such as e-mailing. That was important, keeping in mind that we exchange some 80,000 emails per year, all linked to orders."
Now our partners can place their orders themselves or consult with sales staff, whatever works best for them. To streamline their experience, they can also access dashboards and review the entire order process at a glance.
For our internal teams, phase 2 is also an important step forward because it allows us to eliminate work that added no real value — data encoding, for example — and concentrate on the essentials of providing great customer service and a human touch.
This new version of My Pierret went live in February 2023 and was quickly adopted by both our partners and our teams, thanks to its functionality and ease of use. Today, our average order processing time has gone from seven down to two days, thanks to the new platform!”