Why Customer Experience Is Needed Now More Than Ever
The modern-day consumer doesn't just want your product or service but also a frictionless customer experience. As any company be it B2B or B2C, the relationship you have with your customer goes beyond the transaction point. While marketing and online experience play a part in nurturing these relationship, CX is also highly dependent on back office and supply chain management.
With the right tools, you can oversee all aspects of CX from the front office to the back office. Having this bird's eye overview is crucial, considering that customers can engage with your business at any point of the transaction.
Redefining Customer Journey Webinar on Demand
Redefine the retail customer journey by blending the offline and online touchpoints to develop a holistic customer experience
SAP Customer Experience Clouds
SAP Customer Experience offers multiple cloud solutions that strengthen a specific CRM area. Explore the available clouds below:
SAP Customer Data Cloud
SAP Marketing Cloud
SAP Commerce Cloud
SAP Sales Cloud
SAP Service Cloud
by aligning interactions design, event-based communication and customer data, businesses can innovate and focus on exactly the right moments in the customer journey and deliver an effortless experience