Business transformation

Business transformation

From legacy processes to digital enterprises and ecosystems

IoT, cloud data storage, robotics, artificial intelligence… New technologies are creating unprecedented opportunities for your business, but also come with their fair share of challenges. Because they have the potential to profoundly change the way organizations operate, emerging business solutions require a strategic approach that goes beyond mere technology.

Business transformation comes in many forms:

  • Customer-centric: business solutions that impact how you interact with your customers
  • Human capital-centric: to maximize the engagement of your human capital
  • Operational excellence-centric: to transform your organization as an Industry 4.0 standard

In all cases, the goal is to improve customer experience, boost employee performance and achieve operational excellence.  

to make optimum use of the opportunities offered by new business models, a successful business transformation roadmap requires a holistic vision

Business transformations

Modern solutions can transform how your organization operates today:

  • Maximize performance as a hub in new distribution channels
  • Consistently bring effortless experience in your customers’ journey
  • Effectively align production planning, capacity and demand by monitoring, reviewing, improving and predicting performance
  • Use AI and recommendations solutions to improve accountability and enable self-steering teams
  • Foster an employee mindset focused on role modeling and engagement

blog

AI Capabilities in SAP CX: A Complete Overview

Artificial intelligence is at the forefront of current discussions, with rapid adoption across various industries. It is estimated to add between $2.6 billion and $4.4 billion to the global economy. This article highlights the different AI categories and associated capabilities that can be leveraged across the SAP CX product portfolio.  read more

Generative AI, one year after ChatGPT: first reflection, then activation

When OpenAI launched ChatGPT in November 2022, virtually the entire planet started realizing – almost overnight – the power of generative AI (GenAI): content creation based on large language models. Ever since, organizations have been exploring its potential for their own operations – and how to handle it responsibly. To help them maximize that opportunity, delaware has stepped up its GenAI investments and offering. read more

SAP Commerce Cloud 2211 release: everything you need to know

With its 2211 release, SAP Commerce Cloud enters a new phase in its continuous innovation journey. Monthly releases with bite-sized improvements will make it easier to consume new and updated features. Moreover, this release marks the very first cloud-only version of SAP’s e-commerce platform. Here are the most important changes in a nutshell. read more

To RISE or not to RISE? The best way to SAP S/4HANA

As we’re inching closer to SAP’s 2027 deadline, many companies are considering their options for moving to SAP S/4HANA. The launch of RISE with SAP in 2021 added yet another variable: a subscription bundle that expertly combines performance with ease-of-use and simplicity. But what’s the best course of action for your organization? Here’s our comparison of the RISE with SAP versus SAP S/4HANA ‘any premise’ operating models and licenses. read more