Senior Microsoft Dynamics 365 CE Functional Consultant

• Solution Design & Architecture: Lead the design of end-to-end Parts Management solutions within D365 CE, including but not limited to: Parts Cataloging, Inventory Management (Warehousing & Logistics), Pricing, Requisitioning and Fulfillment processes.  
• Requirement Analysis: Conduct workshops with key business stakeholders to gather, analyze, and translate complex business requirements into functional and technical specifications for the D365 CE platform. 
• Implementation & Configuration: Hands-on configuration and customization of D365 CE to build the Parts Management solution. This includes core entities, business process flows, security roles, and data models specific to parts and service operations. 
• Integration & Data Migration: Design and oversee integrations between the D365 CE Parts Management module and other systems (ERP for Financials, 3-rd party logistics systems, e-commerce platforms). Plan and execute data migration strategies for parts data.  
• Client Advisory: act as a trusted advisor to clients, providing insights on industry best practices and recommending process improvements leveraging the D365 CE platform.  
• Project Lifecycle Management: Lead and contribute to all phases of a minimum of 3 full-lifecycle implementations, from pre-sales support and discovery to Go-Live and post-implementation hyper-care.  
• Team Collaboration & Mentorship: Work collaboratively with project managers, technical architects, and developers. Provide guidance and mentorship to junior candidates. 

• Consultancy Experience: A minimum of 6 years of professional experience in a consultancy role, specifically implementing Microsoft Dynamics CRM / Dynamics 365 CE. 
• Full-Lifecycle Expertise: Demonstrable experience with at least 3 end-to-end full lifecycle implementations of Dynamics 365 CE, where you played a key functional or lead role. 
• Parts Management Specialization: Proven, hands-on experience in designing and implementing a Parts Management solution within D365 CE. Your experience must include work on: Parts Catalog & Hierarchy, Inventory Control (Non-ERP), Pricing & Discounting Models, Requisition to Fulfillment Processes, and Returns Management (RMA) within the CE context and integration into ERP. 
• Technical & Functional Proficiency: Deep functional knowledge of D365 CE core modules (Sales, Customer Service, Field Service). Strong hands-on skills in configuring D365 CE: entities, workflows, business process flows, power automate, business rules and security models. Experience with solution design and creating functional design documents (FDD). 
• Language Skills: Absolute fluency in English, with exceptional written and verbal communication skills. Must be able to lead client workshops and create clear, concise documentation.  

Desirable Skills

• Microsoft Dynamics 365 Certifications (MB-210, MB-230, MB-240, PL-200) 
• Experience with Power Platforms (Power Apps, Power Automate) 
• Understanding of integration patterns and tools (Power Automate, Azure Logic Apps) 
• Experience in the Manufacturing, Automative, or Industrial Equipment sectors 
• Knowledge of adjacent service management concepts like Warranty Management and Contract Servicing. 

Soft Skills

• Proactive & Analytical: A problem-solver who can think critically and propose effective solutions. 
• Client-Centric: Exceptional interpersonal skills with the ability to build strong client relationships. 
• Resilient: Able to manage multiple priorities and work effectively in a fast-paced, deadline-driven environment. 
• Team Player: Collaborative spirit with a willingness to share knowledge and uplift the team.