Customer Moments

Customer Moments

Do you really know who your customers are and what they want?

Our customer insights experts focus on identifying and optimizing the moments of truth across the customer journey. We strive to offer an effortless experience to your customers in order to foster sustainable loyalty. Instead of making assumptions about who your customers are, what they want and what will generate value for your business, we help you reveal the true power of your customer data. 

Getting to know your customer better is a prerequisite for any successful digital transformation. Find out how customer moments contribute to creating effortless experiences.


Advanced insight & activation

With the right insights, you can move from static, assumption-based activities to dynamic and relevant data-driven marketing and sales engagement.

Voice of the customer

Start listening closely to your customers’ needs. Use their real behavior and preferences to create customer experiences that are easy and seamless, thus fostering sustainable customer loyalty.

Persona definition

We combine data and persona mapping to bring customer segments to life without losing track of growth opportunities and revenue potential. It’s about focus and alignment of priorities.

Customer journeys

Given the complexity of customer interactions today, customer journeys are visual maps that help you identify pain points across the buyer journey. We focus on ensuring simplicity and seamless experiences.

Loyalty and ambassadorship

An effortless experience encourages long-term customer loyalty. Putting the customer first requires more than sending out a few special offers, however. We combine data and marketing activation to forge lasting emotional links between your business and your customers, enabling you to become a ’love brand’.

blog

Connected Cost Management: how to leverage technology to reduce costs and grow faster

Discover delaware’s targeted cost management and technological acceleration approach, which helps companies foster growth – no matter the circumstances. read more

Generative AI, one year after ChatGPT: first reflection, then activation

Since the launch of ChatGPT, organizations around the globe have explored generative AI’s rich potential. delaware can facilitate that search. read more

How data-driven sustainability can boost business value (and how to get there)

Learn how collecting and managing your ESG data will help you create true business value, and how to build a strong sustainability data foundation. read more

The status of e-invoicing: close-up on Poland and Romania

Doing business with Poland or Romania? B2B e-invoicing becomes mandatory in 2024. Do your need to change your invoicing process? How do you get started? read more