Utilities select delaware for our expertise in the end-to-end utility business processes, SAP technology, our commitment to industry-specific IP and accelerators, and our delivery leadership of hundreds of S/4HANA enterprise transformations.
We bring years of proven experience across the SAP ERP, IS-U, Work and Asset Management, FERC and Fixed Asset Accounting, Customer Information Systems, AMI integration, architecture and integration, analytics and reporting, and Application Managed Services (AMS).
From strategic planning through ongoing support, delaware is the ideal partner for utilities on SAP.
delaware’s pre-configured S/4HANA system, FAST Utilities, is based on our experience working with dozens of utilities around the world. It enables customers to see fit-to-standard SAP functionality during Phase 0 and Explore phases. It raises awareness, helps build consensus, streamlines decision-making, and, ultimately, accelerates project timelines.
Utilities face technology challenges on multiple fronts driven by rapidly changing customer behavior and expectations, increased availability of advanced technologies, growing demand for sustainability and renewable energy sources, aging infrastructure and the impact of severe weather events on both service reliability and Utility revenues.
Escalating financial impacts of increasing severe weather events and shutdowns increase the need for utilities to be able to operate in a stable, efficient and effective way. Service disruptions are not limited to only impacting revenue streams but also exposes utilities to potential regulatory penalties for failing to provide reliable service. Lengthy outages subsequent to natural disasters have a direct impact on communities’ ability to recover post event. Maximizing the performance of the assets throughout the whole hierarchy is a crucial element in limiting the impacts of disruptions. Enabling assets themselves are sustainable or operate using the least amount of energy, operate to their maximum potential are key factors in this drive for efficiency, safety and compliance.
To address these industry challenges, we believe every Utility needs to pursue these 8 strategic objectives:
Operating cost reduction
Increase reliability & reduce service disruptions
Generate accurate real time information
Improve operational visibility
Reduce training cost & improve systems utilization
Improve contractor management and information sharing
Procurement efficiency & predictability
Building sustainability into the business
To address the strategic objectives, there are 4 business process improvements leaders can focus on, built on a robust SAP S/4HANA platform to enable the processes.
Procurement: right parts at the right time with the right costs
Projects & planning: Predictability and visibility across all Maintenance and Project work
Scheduling: Pro-active scheduled work loading, and risk based PM order scheduling
Work execution: Operation cost management. Planned vs actual costs, and PM compliance
To achieve this, the right culture, people, process and technology needs to be put in place. delaware aligns with industry best practices to help energy organizations re-work their existing solution or transition to an optimized solution.
Learn more about how delaware can support you through our S/4HANA assessments, roadmaps, accelerators and learning academies. Our SAP S/4HANA migration ebook walks you through the process step-by-step.
Reach out to our Utilities experts
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