Smart Maintenance

Smart Maintenance

Smart maintenance: from fail and fix to prevent and predict

In today’s highly competitive market, you must deliver high-quality products quickly and cost-effectively. Downtime is a disaster, as is malfunctioning machinery or equipment that hampers product quality. Hence, the importance of superior maintenance. Driven by innovations like big data applications, the Internet of Things, machine learning, augmented reality, etc., maintenance is becoming increasingly smart.

Smart maintenance is about leveraging new technology such as mobile solutions, big data applications and IoT, to ensure that all the equipment required for production operates at 100% efficiency at all times.

Move towards smarter asset management

In the past, maintenance services were mainly corrective – fail and fix –, condition-based – signs of imminent failure – or preventive. New technologies, however, enable increasingly flexible and intelligent maintenance operations that automatically recognize indicators of failures or defects, thus opening the door to predictive maintenance.

Smart maintenance: the benefits

 In addition to maximizing uptime, smart maintenance helps to:

  1. Increase productivity

    The productivity at your company soars, as machines are always up and running. Thanks to insights on how to maintain or repair equipment, service technicians work more efficiently too. 

  2. Reduce maintenance costs

    Poorly scheduled maintenance and the resulting downtime are costly. By smartly balancing preventive and predictive maintenance, you’ll reduce costs for components and labor. 

  3. Extend equipment lifetime

    Clear insights into the condition of your machinery/equipment and well-scheduled maintenance and repairs are sure to lengthen the lifetime of your equipment.

  4. Ensure compliance

    The reporting features and procedures enabled by smart maintenance solutions help you easily comply with all maintenance-related standards, such as the ISO55000 standard. 

  5. Enhance safety and cut energy consumption and CO2 emissions 

    By timely monitoring and fixing potential problems, your employees work under safer conditions. Moreover, advanced tools can help cut energy consumption while reducing CO2 emissions.

Smart, smarter, smartest?

Maintenance innovations have been around for some time, but we are now seeing important shifts towards data-driven innovations and the power of IoT.

  • Mobile

    Just like field services teams, in-house service staff rely increasingly on mobile technology to access equipment-related information – service history or manuals – and, consequently, work more efficiently.

  • Internet of Things

    Fitting machinery/equipment with sensors helps to monitor their performance in real time. In case of emergencies or imminent repairs, prompt action can be taken.

  • Asset management solutions

    Connecting asset management solutions to other systems in the IT infrastructure allows you to rapidly combine data – for better results.

  • Big data/artificial intelligence

    Big data/artificial intelligence solutions tie data from many different sources – machine condition, service level, spare parts supply, etc. – together to predict and prevent malfunctions before they happen and optimize the timing of maintenance. And, of course, they add to enhanced reporting.

  • Virtual/augmented reality

    Virtual/augmented reality can be used in the design phase to assess the maintainability of technical assets, as well as in the repair/maintenance phase to reduce execution times and minimize human error.

get in touch

Connected Field Service will help you improve your Customer Engagement and Loyalty

Connected Field Service is based on Dynamics 365 Field Service and IoT. It will smarten up your maintenance, as it gives you more first-time fixes and less downtime. It will also help you lower your costs and boost technician productivity. All this will result in a higher customer satisfaction.

maintenance innovations have been around for some time, but we are now seeing important shifts towards data-driven innovations and the power of IoT

How we can help you?

From analysis and advice to implementation

Based on many years of experience, delaware can guide you on your journey to becoming a smart maintenance champion. We will assess the current state of your organization, recommend the solution that best meets your needs and then implement the solution. 


The future starts today

Even more, we’re keeping our finger on the pulse of brand-new technology, researching the possibilities of augmented reality (Hololens), machine learning and even Blockchain to make you a maintenance service champion.

Why choose delaware?

  • We offer a structured approach
  • We offer end-to-end solutions
  • We collaborate closely with your team
  • We have 15 years of experience in business transformation in numerous industries