Roles and Responsibilities
- Application Support & Incident Management:
Provide Level 2/3 support for SAP PP, QM, and PPDS modules in a global SAP support environment.
Troubleshoot and resolve incidents related to production execution, planning, capacity scheduling, and quality processes.
Perform root-cause analysis and propose long-term corrective actions.
Work closely with business users to resolve operational issues promptly and effectively.
- System Enhancements & Improvements
Analyze business requirements and translate them into functional specifications.
Configure SAP PP, QM, and PPDS changes to support process improvements or new business needs.
Collaborate with ABAP developers for custom developments, enhancements, and reports.
Support testing cycles (SIT, UAT) and coordinate deployment activities.
- End-User Support & Training
Provide guidance, training, and documentation to end users on PP, QM, and PPDS processes.
Assist business teams in improving process efficiency and system usage.
Support key users during month-end, quarter-end, and year-end activities.
- Integration & Cross-Module Collaboration
Work closely with teams in MM, SD, WM/EWM, FI/CO, and Basis to resolve integrated issues.
Ensure PPDS integration with PP, MM, APO, and other relevant modules runs smoothly.
Assist in monitoring CIF queues, master data synchronization, and interface-related topics.