Senior Support Azure Engineer

Hungary

Think support is handling ticket after ticket? Not in this role. As the main point of contact for clients but also the thought leader of your team—your responsibilities go beyond fixing errors when they arrive. You’re one step ahead of them. As an Azure Support Engineer, you make sure our cloud environments run like clockwork while spotting opportunities to make them even better.

Your role at delaware

As someone who has worked on project pitches before—you know the rush of selling an idea. But the rush of being a support engineer hits different. You keep the client satisfied and work closely with project leads to make sure the client’s experience stays as strong post-launch as it was on day one. You’ll be a 2nd and 3rd line support engineer for a steady portfolio of enterprise clients. It’s all about quick wins, clear ownership, and visible results.

Your work consists of

Working the queue – helping both clients and colleagues handle ad-hoc issues.
Monitoring and analysing the client’s needs—spotting recurring issues and anticipating them before they escalate.
Launching initiatives that make us work smarter and deliver better service across the board.
Staying on top of Azure trends and sharing your knowledge through internal sessions, conferences, or events.
Shaping delaware’s growing support engineering team and working closely with project consultants to strengthen our end-to-end solutions.

more info about this job?

Szibilla Lékó

Experience & Skills

You’re focused on the future. Seeking improvements and helping others out feels like second nature to you. Yes, you know how to extinguish the fire when everything is up in flames—but you prefer to keep the heat at bay. You’re not looking to be a leader—but you do like to take the lead. Within your own scope and for your client portfolio.

If you also:

have solid experience in public cloud project work and are ready for a new kind of challenge: short feedback loops, clear ownership, and true responsibility
are an independent worker, happy to take the end responsibility of certain tasks
are a natural collaborator and communicator, comfortable working directly with customers
are familiar with Iaas, Paas, virtual machines: web, IoT, data, serverless,... and are eager to stay on top of the trends
are fluent in English

Our offer

Flexibility – hybrid working model, 2-3 days a week home office
Family-like community in a relaxed and ergonomic atmosphere in the heart of Budapest or Debrecen with attention to a good work/life balance
Being involved in a wide range of international and innovative projects
Yearly trainings to improve your knowledge: complimentary SAP Learning hub access with certificate vouchers and Pluralsight Access
Opportunities to work with the latest technologies and solutions.
An attractive salary package that grows with you + performance-based yearly bonus and other incentives (referral bonus)
Medicover health insurance and Cafeteria
Regular team events

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