Overview
Join us for an exciting on-demand webinar to discover Microsoft's latest and most advanced Dynamics Platform as we guide you through the completely updated AI First – Microsoft Dynamics 365 Contact Centre. Empower your support organisation without replacing your CRM.
Join our on-demand Tech Talks webinar
- Empower Your Support Organisation: Learn how to modernise legacy systems and integrate a complex network of engagement channels into a customer-centred, AI-driven system that enables one-call resolution.
- Enhance Efficiency: Find out how to resolve cases faster, reduce wrap-up and ACD times, and provide seamless support across digital and voice channels.
- Unified Experience: Explore how support organisations can access self-service options across chat and voice, unified routing, and enhanced Agent and Supervisor experiences, all within your existing CRM, custom app, or as a standalone application.
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