Staying relevant by creating new products and carriers
To maintain competitive advantage and remain the ’heart of the European high-speed rail network’, one must continuously detect the new demands of customers and introduce new products and carriers to answer these. In the case of NMBS, we have successfully managed both throughout the years.
We have implemented multiple new passes for the company, such as the Euregioticket, the Interrail and the Eurail tickets which provided them with a wider range of customers and a source of income.
Also, we participated in accomplishing new partnerships with new carriers. Thalys, the French-Belgian high-speed train operator and Trenitalia, the Italian train operator are two carriers whose inventory system we connected directly to NMBS, offering the lowest train fares for travellers and thus, establishing the leading position of our partner on the market.
After five years of working together and implementing various .Net and Sitecore upgrades, we can safely say that this partnership of delaware Hungary and NMBS is a flourishing cooperation of its kind. We both have many more ideas on how to improve the booking experience of the customers while maximizing the opportunities that Sitecore creates for us. In the next few years, we are ready to face the upcoming challenges together and are aiming to reach even higher.