IMI & delaware UK

  • SAP

IMI UK partnered with delaware to take a strategic, value-driven approach to its move to SAP S/4HANA.

Governance over guesswork: delivering a global HR foundation 

When IMI set out to transform its HR landscape, the challenge was clear: unify 11,000 employees across approximately 50 countries under a single, modern HR platform for the very first time.

Rather than leading with technology alone, the programme focused on what truly drives success, governance, design discipline, and global standardisation.

That’s where delaware UK, as an SAP Platinum Partner, played a pivotal role.

Building the foundation for global HR 

IMI’s objective was to implement SAP SuccessFactors Employee Central as its core HR system, creating a single source of truth and a scalable foundation for future digital transformation.

delaware UK partnered with IMI to:

  • Define a robust global template
  • Establish consistent data structures and processes
  • Provide solution leadership and implementation expertise

The result: a strong, scalable HR foundation designed for long-term success.

A distinctive delivery model

What sets this programme apart is IMI’s commitment to a self-led implementation approach.

IMI took ownership of:

  • Testing  
  • Data migration
  • Integrations  
  • Training  
  • Change and communications


delaware UK operated as a focused, high-impact partner, providing:

  • Solution architecture
  • System build
  • Implementation methodology
  • Strategic oversight


With a lean team, delaware enabled IMI to lead from the front, without compromising on quality or direction.



Governance as the differentiator 

This programme reinforces a critical lesson in global transformation:

Success is driven by governance and design, not just technology.

Together, IMI and delaware UK:

  • Prevented rework through strong upfront design
  • Avoided over-customisation by enforcing standards
  • Enabled scalable, global consistency


Across IMI’s six organisational areas, five sectors plus headquarters, this governance model ensured alignment without losing necessary local nuance.

I am truly delighted that the first stage of IMI’s HR transformation programme has achieved its objectives, marking an exciting milestone for everyone involved. The successful go-live on 13th April is a remarkable accomplishment and reflects the tremendous dedication and commitment shown by both IMI’s internal team and delaware. It’s clear that many long hours and considerable effort have been invested by both sides to bring this project to life. Achieving go-live on the original planned date is not only fantastic but also speaks volumes about the strength of our partnership and the combined determination throughout the project. Thank you to everyone for your hard work and unwavering focus. This achievement is a testament to what can be accomplished when we work together so closely. Let’s continue to build on this success and look forward to the next stages of the programme.
Matthew Cherry, Partner at delaware 

Delivering sustainable transformation 

As IMI approaches its first go-live, the benefits are already clear:

  • A single global HR platform replacing fragmented systems
  • Standardised processes across regions
  • A scalable foundation for future innovation


IMI is now equipped not just with new technology, but with the structure and discipline to sustain ongoing transformation.

delaware UK: leading beyond technology 

This engagement highlights delaware UK’s role as more than an implementation partner.

As an SAP Platinum Partner, delaware brings:

  • Deep expertise in global HR transformation
  • Proven approaches to governance-led delivery
  • The ability to empower client ownership while ensuring success


By combining leadership with collaboration, delaware helped IMI establish not just a system, but a blueprint for global HR transformation.

delaware IMI team 

Jocel Castro

S/4 Move Delivery