SAP for Utilities

Explore the Future of Innovation

As one of only 11 global SAP Platinum Partners, delaware is proud to be a Gold Sponsor of this year’s SAP for Utilities event, presented by ASUG. Join us September 8–10 in Denver to connect with utility leaders, engage with SAP experts, and explore new ways to maximize your SAP investments at North America’s premier SAP utilities conference.

Recognized by Gartner as a strong alternative to the Big 5, delaware brings a hands-on, value-driven approach to utility transformation. We partner with utilities to modernize operations, improve customer experiences, and unlock the full potential of SAP technology.

Stop by Booth #317 to meet our experts, see live demos, and discover how we’re helping utilities like yours turn complexity into opportunity.

Delaware Takes Center Stage

Breaking the Disconnect Loop with Proactive Prepay Programs 

Customer experience can be affected by many factors—the reliability of service, the agent’s ability to meet customer needs when they call into the call center, and the quality of self-service channels offered by the utility. But increasingly, these are seen as "table stakes." Today’s customers are looking for greater choice and flexibility—particularly when it comes to how and when they pay for their utility services. 

That’s why more utilities are turning to Prepay programs—a proactive, customer-centric offering that empowers consumers, enhances satisfaction, and builds lasting loyalty. Prepay offers a mechanism to provide customers stuck in the disconnect loop a way to work down accumulated debt while retaining service.  

Join this engaging panel to learn how leading utilities are reimagining customer experience through Prepay. 

What you'll learn: 

• How utilities are leveraging Prepay programs to better align with evolving customer expectations 
• How to unlock and implement SAP’s Prepay capabilities in SAP S/4HANA CIS 
• How Prepay programs can help reduce arrears, improve payment consistency, and strengthen customer relationships

Date: Tuesday, September 9th

Time: 3:30 pm to 4:15 pm

Location: Bluebird Ballroom 3DE

Moderator: 

• Maureen Bolen – Chief Revenue Officer/Energy & Utilities Practice Leader at delaware 

Panelists: 

• Valerie Pomerenke – Director of Customer Modernization Program at SRP 
• Lodewyk Steyn - Solution Architect, Prepay at delaware 
• Corey Ritts - Product Manager for Prepay at SAP 

SAP Pinnacle Award Winner

Customer Success Management and Industry Innovation

We’re honored to be recognized with the 2025 SAP Pinnacle Award for Customer Success Management, a testament to our unwavering focus on delivering measurable value and long-term impact for our clients.

We’re also proud to be named a finalist for the SAP Pinnacle Award in Partner Industry Innovation – reflecting our commitment to co-innovating with SAP to develop future-ready solutions that help our customers stay ahead.

A heartfelt thank you to our delaware team, our clients, and our partners at SAP. These achievements are only possible because of your trust, collaboration, and shared vision.

Learn More

Birds of a Feather Sessions

Distributed Energy Management & Smart Metering
Explore how utilities can optimize energy distribution and integrate distributed energy resources (DERs) and smart metering for grid reliability and customer engagement.
Maureen Bolen, Lee Wen Teh

Field-Centric Asset & Maintenance Management
Manage your critical infrastructure with intelligence and mobility – enabling field teams with real-time asset insights.
Stuart Querns

Finance 4U: Streamlined, Strategic Utility Finance
Purpose-built finance processes and dashboards to improve compliance, forecasting, and financial operations.
Tom Schnebelt

Data Management & Planning Strategy
Build a trusted data foundation for planning, forecasting, and performance management.
Kevin Clemons

Demo Showcase

FAST Utilities: Your Preconfigured Path to SAP Cloud ERP
Discover delaware’s SAP-certified best practices template tailored for utilities – accelerating deployments and reducing risk.

Elevating the Customer Experience
See how to create connected, intuitive customer journeys across service channels with SAP and SEW integrations.

Finance 4U: Streamlined, Strategic Utility Finance
Purpose-built finance processes and dashboards to improve compliance, forecasting, and financial operations.

Resilient Supply Chain & Utility Logistics
Ensure parts, materials, and crews are where they need to be – when they need to be. From procurement to warehouse to field.

Field-Centric Asset & Maintenance Management
Manage your critical infrastructure with intelligence and mobility – enabling field teams with real-time asset insights.

Finance Core: Modernizing Utility Financials
Explore core SAP finance capabilities designed to support the unique requirements of regulated utility environments.