Advanced insight & activation
With the right insights, you can move from static, assumption-based activities to dynamic and relevant data-driven marketing and sales engagement.
Do you really know who your customers are and what they want?
Our customer insights experts focus on identifying and optimizing the moments of truth across the customer journey. We strive to offer an effortless experience to your customers in order to foster sustainable loyalty. Instead of making assumptions about who your customers are, what they want and what will generate value for your business, we help you reveal the true power of your customer data.
Getting to know your customer better is a prerequisite for any successful digital transformation. Find out how customer moments contribute to creating effortless experiences.
Voice of the customer
Start listening closely to your customers’ needs. Use their real behavior and preferences to create customer experiences that are easy and seamless, thus fostering sustainable customer loyalty.
Persona definition
We combine data and persona mapping to bring customer segments to life without losing track of growth opportunities and revenue potential. It’s about focus and alignment of priorities.
Customer journeys
Given the complexity of customer interactions today, customer journeys are visual maps that help you identify pain points across the buyer journey. We focus on ensuring simplicity and seamless experiences.
Loyalty and ambassadorship
An effortless experience encourages long-term customer loyalty. Putting the customer first requires more than sending out a few special offers, however. We combine data and marketing activation to forge lasting emotional links between your business and your customers, enabling you to become a ’love brand’.
blog
/adobestock_280062478-(1).webp?mode=autocrop&w=500&h=500&attachmenthistoryguid=be193b1c-0f06-48ee-a98b-923e8f5f6021&v=&c=b7c6eb1d11226af5fc145a09ea47dfabce5da4acf88e9dab316748d6bf43cd3e)
The blooming of composable DXP
The constantly changing customer demand and the improving digital world requires agility and efficient processes. As an answer to that, composable DXPs (digital experience platforms) have appeared on the market and we collected all the information you need to know.
read more
How delaware is helping the logistics companies to maximize their efficiency
In the middle of Europe, Hungary has become a transit country between the Eastern and the Western world which ultimately led to the increasing significance of logistics companies in the recent years. As we, at delaware find it extremely important to learn from each other and bring out the best of all country’s specialty, delaware Hungary is putting more and more focus on the logistics industry and is constantly deepening its knowledge to serve the main market players.
read more
delaware Hungary becomes gold partner of Optimizely
On 11th November we proudly announced our partnership with Optimizely, the American-based company whose leading digital experience platform enables companies to reach their full potential by making data-driven decisions.
read more
The 6th has come
The year is 2015. Only a handful of people, a small office in the heart of Budapest and one dream. The dream to establish the globally already recognized brand of delaware on the Hungarian market and win not only the respect and recognition of the local customers, but their hearts as well. During these years, the current teams have emerged: our Infrastructure Team focusing mainly on the Eastern European market, our Digital Team working on fascinating .NET based CMS and CRM projects and our SAP Team providing expertise to the international efforts as well as gaining more and more ground within the circle of the other ERP consultancy companies in the country.
read more
