Customer Moments

Do you really know who your customers are and what they want?

Our customer insights experts focus on identifying and optimizing the moments of truth across the customer journey. We strive to offer an effortless experience to your customers in order to foster sustainable loyalty. Instead of making assumptions about who your customers are, what they want and what will generate value for your business, we help you reveal the true power of your customer data. 

Getting to know your customer better is a prerequisite for any successful digital transformation. Find out how customer moments contribute to creating effortless experiences.

Advanced insight & activation

With the right insights, you can move from static, assumption-based activities to dynamic and relevant data-driven marketing and sales engagement.

Voice of the customer

Start listening closely to your customers’ needs. Use their real behavior and preferences to create customer experiences that are easy and seamless, thus fostering sustainable customer loyalty.

Persona definition

We combine data and persona mapping to bring customer segments to life without losing track of growth opportunities and revenue potential. It’s about focus and alignment of priorities.

Customer journeys

Given the complexity of customer interactions today, customer journeys are visual maps that help you identify pain points across the buyer journey. We focus on ensuring simplicity and seamless experiences.

Loyalty and ambassadorship

An effortless experience encourages long-term customer loyalty. Putting the customer first requires more than sending out a few special offers, however. We combine data and marketing activation to forge lasting emotional links between your business and your customers, enabling you to become a ’love brand’.

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blog

delaware Hungary becomes gold partner of Optimizely

On 11th November we proudly announced our partnership with Optimizely, the American-based company whose leading digital experience platform enables companies to reach their full potential by making data-driven decisions.
 
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The first visit of our junior colleagues in the Belgian Analyst Bootcamp

In September, all over the world total of 160 new juniors have joined the offices of delaware; thus, the annual Analyst Bootcamp was organized again in Belgium. The goal of this one month long onboarding is to create a possibility for the new employees to get familiar with the company and their future tasks. This year, we are proud to announce that Hungary was firstly represented in person by our four new colleagues, while we have been eager to hear their stories about their experiences.
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The 6th has come

The year is 2015. Only a handful of people, a small office in the heart of Budapest and one dream. The dream to establish the globally already recognized brand of delaware on the Hungarian market and win not only the respect and recognition of the local customers, but their hearts as well. During these years, the current teams have emerged: our Infrastructure Team focusing mainly on the Eastern European market, our Digital Team working on fascinating .NET based CMS and CRM projects and our SAP Team providing expertise to the international efforts as well as gaining more and more ground within the circle of the other ERP consultancy companies in the country.

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The importance of data archiving

In today’s system landscapes data grows continuously and at an ever increasing speed. This creates a challenge for today’s businesses.
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