Fribourg, Switzerland, June 2026
Today, delaware announced the next step in its end-to-end agentic AI delivery strategy through a strategic partnership with Silicon Valley start-up Luzid. The partnership reinforces delaware’s broader agentic AI toolkit and is embedded in its structured delivery approach for customers across enterprise ecosystems, including SAP, Microsoft, Salesforce, and OpenText. It builds on more than 20 years of delaware’s enterprise delivery experience, combining proven know-how with agentic AI capabilities across the full customer delivery lifecycle.
The approach by delaware is grounded in honest experimentation and real delivery experience rather than AI hype. Over the past two to three years, delaware has built, tested, and operationalised a portfolio of agentic capabilities through live customer programmes, combining in-house AI agents, governance frameworks, delivery methodologies, and selected partner technologies into a structured end-to-end approach focused on measurable outcomes. Luzid joins this portfolio as a key component within delaware’s broader agentic toolkit, complementing the company’s own AI-driven delivery assets across multiple ecosystems.
For customers, the focus is on standardisation, stronger quality governance, accelerated delivery, deeper customer involvement, and more predictable outcomes across global transformation programmes. delaware positions agentic delivery as a phased evolution rather than an overnight “new normal”. The company compares the model to autonomous vehicles operating with a safety driver: the technology is real and highly capable, but human oversight, governance, and delivery expertise remain essential while teams, controls, and operating models continue to mature.
As part of this strategy, delaware will integrate agentic capabilities, including Luzid, across the full customer delivery lifecycle. The first delaware-branded end-to-end process, Promar.ai, powered by Luzid, is being prepared ahead of enablement sessions starting in June 2026, and will showcase how structured agentic delivery can support customers from process design through implementation and operations across enterprise ecosystems.
“Customers aren’t looking for AI hype, and they’re not looking to be sold a standalone tool. They’re looking for predictable outcomes, accountability, and confidence in delivery,” said Ian Greenhalgh, Managing Partner, delaware International. “What’s different about our approach is that we own the full delivery model. We have more than 20 years of enterprise delivery behind us, we’ve experimented honestly with AI on real customer projects, and we’re working with partners like Luzid because they reinforce and scale what we’re already doing for customers across ecosystems, not because they replace it. We’re not following the hype of the day; we’re building something sustainable for the long term.”
About delaware
delaware is a fast-growing, global company that delivers advanced solutions and services to organisations striving for a sustainable, competitive advantage.
delaware guides its customers through their business transformation, applying the ecosystems of its main business partners, SAP, Microsoft, Salesforce and OpenText. The company continues to serve its customers after implementation, ensuring continuity of operations and continuous improvement.
In all perspectives, delaware applies its own sustainable business model that targets the long term. Today, more than 5,000 professionals work across around 20 countries in Africa, Asia, Europe, and North and South America. For more information, visit www.delaware.pro.
About Luzid
Luzid is a Silicon Valley software start-up and SAP Build Partner that uses agentic AI to streamline enterprise-level ERP projects. The company's founding team is composed of Stanford University-trained engineers with experience at Two Sigma, Meta and Microsoft Copilot.
Its platform automates and adds intelligence to the traditionally cumbersome ERP implementation process. Built for system integrators and enterprise teams, it centralises implementations by flagging risks, automating document generation, configuration, and testing. For more information, visit www.luzid.io.
