Work Automation

Work Automation

The intelligent workplace: empower your workforce with AI

Empower employees at the moments that matter to them throughout their career.

Leverage the power of chatbots to empower your employees with more personalised experiences at the moments that matter to them and optimize HR processes using automation (e.g. RPA) and AI.

customer stories

Modern and productive user experiences integrating Microsoft Teams & SAP

Supporting your employees by bringing the existing support processes into their digital workplace

Leverage investments in your back-office processes and digital workplace tools. Bring integrated user experiences to employees and extend your supporting processes with modern collaboration tools.

we empower your employees and reduce the cost of employee-centric services by automating manual tasks and increasing efficiency and productivity

Our work automation technologies

We combine the best of both worlds by integrating Microsoft and SAP

We integrate extensively with Microsoft and SAP systems to deliver the most complete user experience.

The main components of our solutions are:

  • Microsoft Office 365 (SharePoint, O365 Groups, MS Teams, MS Power Apps, MS Power Automate,...)
  • Microsoft Azure (AAD, Web Apps, Cognitive Service, Bot Framework, Search...)
  • SAP ERP, CRM & HR systems


More info? Ask Serge

Manager People Workhub
contact Serge Desaranno on Linkedin

it's my passion to guide organizations in their digital transformation journey, based on my managerial, consulting and technical experience

blog

SAP Validates 20 delaware AI Agents Built with Joule Studio, Showcasing Real-World Enterprise Innovation

At delaware, we've spent the past several years helping organizations explore what this new generation of AI can achieve in real-world environments. That work recently earned recognition from SAP, which selected and validated 20 delaware-developed agentic AI use cases spanning manufacturing, supply chain, maintenance, engineering, finance, and enterprise support functions. 
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Accelerating SAP Cloud Integration with AI: How delaware is Leading the Way

With the looming 2027 sunset of SAP Process Orchestration (PO), many businesses are facing a critical decision point: how to migrate their integrations efficiently and intelligently. At delaware, we’ve not only answered this challenge — we’ve reimagined it using AI. 
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Breaking the Disconnect Loop with Proactive Prepay Programs Recap

Utilities are changing fast. Rising costs, increasing customer debt, and frequent disconnections are putting pressure on operations. Episode Recap of “Breaking the Disconnect Loop with Proactive Prepay Programs” focused on one clear message: proactive prepay programs give customers choice and control while helping utilities manage risk. Many utilities still rely on post-pay billing. This approach can leave customers surprised by large bills, disconnected, or in debt. It also creates inefficiencies and reduces satisfaction. Prepay programs allow customers to pay ahead of usage, track consumption, and avoid surprise fees. For utilities, prepay reduces bad debt, improves customer satisfaction, and increases operational efficiency. 
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The Enterprise AI Journey: From Hype to Value

The enterprise world is at a pivotal moment in the evolution of artificial intelligence. What began as fascination with chatbots and text generators has matured into a strategic imperative centered on trust, measurable value, and scalable adoption. This blog explores that evolution, how organizations are learning from early experimentation, embracing new agentic frameworks, and building sustainable AI strategies that go beyond hype and potentially a market bubble. 
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