The self-driven back office: the road to efficiency and efficacy
- Artificial Intelligence
From RPA handling customer requests, procurement and financial reporting to chatbots responding to routine HR inquiries about sick leave, holidays and payroll: the impact of new technologies is felt clearly today throughout many ‘supporting’ business processes. But what is the unifying vision behind these ideas and innovations – and how can you make them a part of your (digital) business strategy? Jos Gilissen, domain lead of finance and business controlling, takes us on a tour through ‘the self-driven back office’.