Customers are increasingly empowered, and their expectations are continuously rising. More than ever, offering a unique and consistent user experience across multiple channels is paramount to building valuable customer relationships. Only truly customer-obsessed businesses stand a chance in an increasingly customer-centric world.
“By aligning interactions design, event-based communication and customer data, businesses can innovate and focus on exactly the right moments in the customer journey; and deliver an effortless experience.”
Balazs Kohidi, Manager & Solution Lead Digital