Account Manager

customer success, lot of experience, internal role
Singapore

You will develop and build strong relationships with our key customers, connect with key business executives and stakeholders.  The account managers also answer client queries and identify new business opportunities among existing customers.

What will you be doing as an Account Manager

You are part of the Business Development team, where you will use your elaborate knowledge to provide solutions for the clients:

  • Building strong client relationships to maintain old business and acquire new customers
  • Be the main point of contact to nurture and maintains long-term relationships with customers
  • Support customers and ensure that all of their needs are understood and addressed
  • Liaise with cross-functional internal teams to improve the entire customer experience
  • Maintain an updated knowledge of the company key products and services

Do you have what it takes to become an Account Manager?

  • Have at least 5 to 10 years of relevant technology industry experience
  • Strong IT and project delivery knowledge (SAP or OpenText solutions, and service delivery are a plus)
  • Exceptional customer service and interpersonal skills
  • Advanced motivational and negotiation skills
  • Adaptability and strong problem-solving skills
  • Ability to build rapport and collaborate with others within the company and externally

At delaware, we...

  • Are a dynamic, stimulating team of highly-motivated professionals with attention for personal development in your expertise.
  • Offer a continuous process for learning, development and growth.
  • Are involved in unique projects in Singapore (and the region) for prominent customers.
  • Offer a challenging and dynamic job in a successful organisation.
  • Know there’s more to life than work. We organise team events, impromptu drinks or the occasional sports day: Nothing better for team spirit than getting sweaty together, right?
  • Are a flat organisation with short lines of communication;
  • Offer a competitive performance based compensation

recruitment process

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