Service Desk

Job Overview

  • Responsible for 1st & 2nd line of support solving incidents & service requests from internal delaware ERP tools (Scheduling, HR, timesheets, ERP, expenses)

  • Fix autonomously generic issues by following guidelines

  • Adjust guidelines in collaboration with key user
  • IT Link between end- & key users for delaware ERP tools
  • Escalates issues to key user / consultants / vendor if no solution is found
  • Assess change request if enough information is provided
  • Notice recurring issues and provides feedback to key user to reduce issues
  • Communicate issues / changes towards colleagues


  • Good communication skills

  • Critical thinker

  • Experience in handling SucceFactors (SF)
  • Software Analyst
  • IT helpdesk - IT support on ERP system (support on application & ticketing)
  • Cloud applications

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