IT Service Desk Engineer

Job Overview

A tightly knit international support team with members on different continents is responsible for the support of all delaware end users and for resolving software, hardware and connectivity issues. As IT Support Engineer, you will be involved in laptop management, installation of Microsoft systems and application software, and local network configuration, among other tasks. You will also provide both on-premise and remote support to end users, answering their questions and solving issues that are logged by phone or via our central ticketing system. Providing local IT administration is also part of your responsibilities. Aside from your primary focus on end-users and hard and software issues, this position includes secondary responsibilities such as documenting processes, updating existing documentation, writing flows, making instructional videos for end-users and administrative IT related tasks.

Qualifications

  • A first experience as IT service desk engineer is a plus. But what’s more important is that you are energetic, with a passion for IT.
  • A broad array of IT knowledge: MS Windows (W8, W10), Office 2016, Office 365, MS Windows Server (2008, 2012), Active Directory, smartphones (iOS, Android, etc.), LAN networks and IP configuration
  • You speak and write English fluently.
  • You have strong communication skills and are customer oriented
  • Enjoy administration and document management
  • Customer-focused

related stories

How we at delaware #BreakTheBias – International Women’s Day 2022

In honor of International Women’s Day (8 March 2022), we asked #peopleofdelaware from all over the world if or how they experience gender inequality and what they do in order to #BreakTheBias – which is this year’s theme. Female and male colleagues pitch in and tell us exactly how they plan to tackle stereotypes, combat discrimination and put an end to gender inequality.
 
read more

Applying in a pandemic: 3 tips

If there’s one thing this pandemic has taught us, it’s that empathy is crucial. We are social beings and a lot of us have suffered from having few social contacts this past year. At delaware, we care about everyone we work with, our customers and the environment we work in. Likewise, we want to make sure your job interview is handled in a professional way, while feeling as comfortable as possible. A successful job interview is one where you can be yourself, and see if there’s a match between you and our company. So how can you prepare yourself optimally when applying for a job in times of COVID-19?

read more

A day in the life of a consultant

What the heck does a consultant actually do? Every once in a while, all consultants get this question, and Delaware’s are no exception. An attempt to explain to our curious friends and family what we do generally creates even more confusion.  

To solve this and show people what our job is actually all about, our colleague Arian filmed his daily routine:
read more

Student no more. Consultant all the more.

And all of a sudden, there you are. Glad to be closing the school doors behind you, but at the same somewhat anxious about what will come.

Will I be able to land the right job? At the right company? So many unknowns. Here’s my rearview mirror report.

read more