Strategy & insights

Customer moments

Do you really know who your customers are and what they want?

Our customer insights experts focus on identifying and optimizing the moments of truth across the customer journey. We strive to offer an effortless experience to your customers in order to foster sustainable loyalty. Instead of making assumptions about who your customers are, what they want and what will generate value for your business, we help you reveal the true power of your customer data. 

Getting to know your customer better is a prerequisite for any successful digital transformation. Find out how customer moments contribute to creating effortless experiences.

Advanced insight & activation

With the right insights, you can move from static, assumption-based activities to dynamic and relevant data-driven marketing and sales engagement.

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Voice of the customer

Start listening closely to your customers’ needs. Use their real behavior and preferences to create customer experiences that are easy and seamless, thus fostering sustainable customer loyalty.

customer stories

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Ons dagelijks brood: hoe LLBG IoT gebruikt om de verkoop te verhogen

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Persona definition

We combine data and persona mapping to bring customer segments to life without losing track of growth opportunities and revenue potential. It’s about focus and alignment of priorities.

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Man sitting on deck

Customer journeys

Given the complexity of customer interactions today, customer journeys are visual maps that help you identify pain points across the buyer journey. We focus on ensuring simplicity and seamless experiences.

Loyalty and ambassadorship

An effortless experience encourages long-term customer loyalty. Putting the customer first requires more than sending out a few special offers, however. We combine data and marketing activation to forge lasting emotional links between your business and your customers, enabling you to become a ’love brand’.

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blog

3 food innovations to watch in 2019

A lot is happening in the field of innovation in the food industry. The application of drones, data and robotics have been on the trend lists for years but are nevertheless still in their infancy. How will these tech trends make a difference in the coming year? Time to put my own vision of the main trends of 2019 on paper.
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3 consumer trends that will drastically change the food industry

Scientists have been arguing for a worldwide transition to a healthy and sustainable food system for some time. For many people, the start of the year is the time to radically start doing things differently: what trends stimulate a sustainable food system?
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