Daikin: support for excellence

For many years now, Daikin has been relying on delaware to increase its IT service level by offering pan-European SAP support. In line with the company’s core values, quality and long-term commitment are the key attributes in delaware’s partnership with Daikin.

‘Glocal’ value

Over the years, delaware’s ‘glocal’ approach – combining the benefits of local proximity through on-site support and the cost efficiency benefits of offshoring – has proven its strengths to Daikin. delaware’s local presence guarantees a single point of contact, clear communication and coordination, and adherence to all the agreed procedures and quality rules, while the competence centers in Asia guarantee the continuity of Daikin’s IT landscape with the optimum cost efficiency.

Focus on convenience

Through the incident handling, change requests, development factory and on-site support, we offer Daikin reduced lead times while increasing the IT service level. Our approach allows Daikin’s IT department to reassign internal resources to business value creation and innovation, while cutting costs and maintaining stability in the number of FTEs at the same time. A perfect fit!