Senior Functional Consultant for Dynamics 365 CE

You must be curious as to what you’ll be engaging in on a daily basis. Let’s have a look:

• As a Microsoft Dynamics 365 CE consultant, you are the customer’s first point of contact during the implementation of their Customer Engagement platform. This platform allows our clients to gain insights into 1) customer behavior, from consideration to purchase, 2) customer services, 3) case management (field service support) 4) social engagement, and 5) understanding the different project management tools.
• You’ll do your utmost to bring every CRM implementation project to a successful conclusion. To do that, you’ll be involved in each project from A to Z:
  • First impressions matter: during pre-sales conversations, you’ll listen carefully to the client’s needs. You’ll continue without ever losing sight of the ultimate objective: an improved customer relationship.
  • Then comes the time to take a deep-dive into the client’s processes: you’ll analyze customer data and translate business requirements into a technological solution. That’s the best way to build a bridge between business and IT!
  • Not only will you configure the system during the preparation and implementation phase, you will also make adjustments as needed, when user testing uncovers issues.
  • It goes without saying, but let’s say it anyway: you’ll prepare your customers for a successful go-live: a tense phase in which you will play a pivotal role. 
  • Mind you, your assignment doesn’t stop with the go-live. Once everything is up and running, you and your team will continue to provide support and identify possible process improvements.
  • Customers coming from all types of industries will see you as a trusted source of information. To ease their transition to a new CRM system, you’ll also be giving workshops, writing user stories, doing some functional testing and organizing training sessions. This means you’ll be spending a lot of time on-site with the customer. 

But wait, there’s more: You’ll be part of the newly-named Dynamics Customer Engagement solution (that’s what we call business units at delaware). But rest assured – you’re in good hands, as your team already has 15 years of experience working with this technology! Today, delaware has offices in Antwerpen, Gent, Kortrijk, Liège, Luxembourg, Lummen and Waver, but you will often be working onsite at customer locations.

• Do you have more than 4 years of experience working with Microsoft Dynamics 365 CE? Ideally, you combine functional in-depth knowledge of the platform with a comprehensive set of consultancy skills.
• It takes an expert hand to be able to customize an MS tool. Have you acquired the necessary system customization know-how?
• Were you previously involved in full lifecycle projects? Great! That means you know how important it is to be able to work both autonomously and as part of a team.
• Would you say that you have an analytical mind? As a functional consultant, you’ll need to be able to quickly get a handle on your customer’s business reality and translate that into a clear, functional analysis.
• Are you willing to meet with possible customers during pre-sales conversations? Here, some experience in a client-facing role might come in handy.
• An implementation not only requires a change in processes, but also in mindset – Are you able to listen carefully to the customer’s needs, translate them into user stories, and communicate them to the team?
• Speaking of communication: Can you express yourself easily in English and French?  

Quite the list, isn’t it? Even if you cannot check all of the boxes, we’d still love to hear from you. 

Find out more about us on our website and blog. You’ll get a sense of what it’s like to work for us, but we’re even nicer in real life!

So come see us!