Welcome to Tomorrow: An innovation ecosystem coming to Singapore

mars 15, 2021

First conceived in 2017, DEL20 is a co-creation program for customers to explore how they can add value to their business with emerging technologies. As we see disruptive newcomers reshape industries – from finance to manufacturing – every organisation and political leader will agree that innovation is the key to sustainable success. DEL20 has seen multiple successful runs in Belgium, The Netherlands and France. We are excited to announce that DEL20 will kick off in Singapore this year in 2021.


In a nutshell

The concept of DEL20 originated from the idea to bring together customers across industries. We offer them a framework that encourages innovation and experimenting together. This will allows the sharing of best practices, bringing IT and business closer together. Opportunities will be given to participants to explore cutting-edge technologies, such as AI, robotics, natural language processing, Internet of Things (IoT). Experts at delaware would come in to develop innovations to meet their businesses' concrete needs. The icing on the cake is that the winning projects receive 20 days of free consulting from us.

A co-creation space for possibilities to flourish

The principles of this 'innovation club' are very straightforward. To offer our customers space where they can try out innovative ideas and share knowledge. There are no competitors in the club. This is a space where business leaders, CIOs are encouraged to experiment, try out new technologies and explore new boundaries instead of using proven technologies like they usually do to mitigate risk.

We regard DEL20 as a win-win: delaware brings its technical skills and time (SGD50,000 worth of free consultancy) to the selected innovative projects. Our customers bring us real-life cases so that we can deepen our business expertise. Co-creation is not a buzzword here; we are at the crossroads of business and technology.

Success Stories

These are the three companies (and technologies) with whom we had turn ideas into actionable innovations in past runs of DEL20:

De Watergroep (Advanced Analytics): De Watergroep provides drinking water to millions of Belgium citizens. During DEL20, De Watergroep trialled advanced analytics to solve one of its main challenges: water leaks on the distribution network, causing up to 20% of wastage. The company tested and elaborated an algorithm on data from past leaks. Based on the insights generated, notifications are sent to the right people at the right time to take appropriate action to reduce water waste, with immediate benefits, both economically and ecologically.

Cartamundi (AI): The world leader in playing cards and board games, experimented with AI to maximise SAP usage and efficiency by proposing new functionalities to guide its customers. The core deliverable was a recommendation engine that uses the ‘collaborative filtering technique’ to extract industry insights from SAP data.

Bekaert (Robotic Process Automation): As a world-leading company in steel wire transformation and coating technologies, Bekaert works with numerous suppliers worldwide, renewing no fewer than 3,500 supplier contracts every year. The company explored robotic process automation (RPA) to handle routine tasks in its procurement chain to reduce the lengthy administrative process. While bots take care of contract lifecycle management, buyers can focus on other value-added activities resulting in overall cost savings and efficiency gains.

Win-win for all

The goal of DEL20 is to generate as much value as possible for all parties involved. "For DEL20 members, every project offers value either in the form of new insights or real-world optimisation," explains Steven Lenaerts, partner at delaware. "At the same time, delaware learns a lot about market needs and what keeps our clients awake at night so that we can adapt our offering accordingly. And finally, the broader DEL20 community gains a lot from the projects and provides answers to shared challenges, even across industries. More often than not, this leads to an interesting cross-pollination where companies in different sectors can learn from each other."

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