Customer Moments

Do you really know who your customers are and what they want?

Our customer insights experts focus on identifying and optimizing the moments of truth across the customer journey. We strive to offer an effortless experience to your customers in order to foster sustainable loyalty. Instead of making assumptions about who your customers are, what they want and what will generate value for your business, we help you reveal the true power of your customer data. 

Getting to know your customer better is a prerequisite for any successful digital transformation. Find out how customer moments contribute to creating effortless experiences.

Advanced insight & activation

With the right insights, you can move from static, assumption-based activities to dynamic and relevant data-driven marketing and sales engagement.

Voice of the customer

Start listening closely to your customers’ needs. Use their real behavior and preferences to create customer experiences that are easy and seamless, thus fostering sustainable customer loyalty.

Persona definition

We combine data and persona mapping to bring customer segments to life without losing track of growth opportunities and revenue potential. It’s about focus and alignment of priorities.

Customer journeys

Given the complexity of customer interactions today, customer journeys are visual maps that help you identify pain points across the buyer journey. We focus on ensuring simplicity and seamless experiences.

Loyalty and ambassadorship

An effortless experience encourages long-term customer loyalty. Putting the customer first requires more than sending out a few special offers, however. We combine data and marketing activation to forge lasting emotional links between your business and your customers, enabling you to become a ’love brand’.

blog

The 6th has come

The year is 2015. Only a handful of people, a small office in the heart of Budapest and one dream. The dream to establish the globally already recognized brand of delaware on the Hungarian market and win not only the respect and recognition of the local customers, but their hearts as well. During these years, the current teams have emerged: our Infrastructure Team focusing mainly on the Eastern European market, our Digital Team working on fascinating .NET based CMS and CRM projects and our SAP Team providing expertise to the international efforts as well as gaining more and more ground within the circle of the other ERP consultancy companies in the country.

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The importance of data archiving

In today’s system landscapes data grows continuously and at an ever increasing speed. This creates a challenge for today’s businesses.
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Logistics and SAP Cloud? YES!

Over the past decades, the  internet has become an essential  part of our lives and its use in the corporate environment is also constantly expanding. Outstanding among these is the use of the Cloud, which is also one of the main strategic pillars for SAP. Although the ever-expanding range of cloud-based services has been available within SAP since 2012, logistics and most of all warehousing logistics  has been so far less open towards this area.
However, the general growing trust in the direction of the Cloud and in many cases the applications that are only available through the Cloud platform have also led to a more open mindset in this industry as well. The SAP integration of transport (TM – Transport Management) and warehouse logistics (EWM - Extended Warehouse Management) already contains many process improvement and optimization elements, but the use of the Cloud expands the range of possibilities further.

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E-invoicing: can a unique solution be fast?

Most of us like standard solutions due to how fast, easy, and effective they are. Then how is it even possible that not everybody chooses this option? Every company has its very own, unique business need and at delaware we know perfectly well that there are special cases — and special customers — who will require a completely unique solution to suit them perfectly. This was the case with Joris Ide as well.

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