Digital transformation: creating a roadmap to improved performance
Digital transformation is the strategic transformation of business activities, processes, competencies and models to make optimum use of the opportunities offered by digital technologies.
Smart sensors, wireless connectivity, cloud data storage, increased computing power, smart analytic tools, cost-effective storage of vast quantities of data … This is the world we live in now. These are the tools that throw themselves at us at every turn. The question is: what can these technologies mean for your business? How can you leverage their power? And if you do, what will their impact be on all other aspects of your business?
From a business perspective, digital transformation is the integration of digital technology into all areas of a business, resulting in fundamental changes to how businesses operate and how they deliver value to customers.
Digital transformation can come in two forms: external and internal. The external form focuses on how you connect with your customers, while the latter deals with how your business operates.
In both cases, digital transformation is aimed at boosting your performance, achieving operational excellence and improving customer experience.
We help your company to embrace a new and better way of working and embed continuous improvement in your DNA.
The 5 fundamentals of operational excellence
There are 5 fields in which internal digital transformation can impact your business:
Offering: optimising products, services, and channels
Processes: deploying resources to meet customer demands at the lowest cost
Operations management: monitor and review performance, or conduct effective planning of production, capacity, and demand
Organisation: improve accountability and create a customer-focused organisation, e.g. through self-steering teams
People: foster the right mindset through formal mechanisms, role modelling, engagement etc.
Give in to your customer obsession
These internal and external dimensions of digital transformation are inseparable. Companies that only focus on improving operational excellence are missing out on the opportunities of true customer engagement. Digital transformation offers countless opportunities for customer centricity – or even customer obsession – and helps organisations to make better decisions and maximise customer lifecycle value. The ability to deliver on the customer’s needs requires far-reaching levels of agility.
Holistic vision, personal approach
delaware can help you embrace the relevant technology, reframe your business model, and develop your organisational capabilities in a systematic way. We offer a tailor-made, end-to-end approach based on your context and situation to boost your performance and move beyond the borders of your business.
How we can help you
- create awareness through workshops, business games and quick scans
- define improvement programs and offer vision, strategy and a roadmap
- execute transformation at your company
- build your business process architecture, monitor it, and train your people
Why choose delaware?
- We offer a structured approach
- We recombine business and technology
- We collaborate closely with your team
- We have 15 years of experience in business transformation in numerous industries