Some applications of chatbots
Instead of browsing through a website, users can have a conversation with a bot that guides them towards the products that suit their needs. Some chatbots even provide payment services, making the customer experience extra smooth.
Chatbots are the perfect channels for personalised content distribution. Companies are already using chatbots to interact with their customers and drive engagement.
- Customer service
Chatbots are online 24/7 and provide a quick interface for resolving your customers’ questions. Replying to FAQs or providing timely information is easy-peasy for a chatbot.
- Data gathering
Chatbots provide information for your customers, but will also help you gather useful insights about the questions your customers have or the hurdles they face during their customer journey.
Often used as personal assistants, productivity chatbots can keep employees on track with their goals and assist them in getting things done.
- Work automation
Chatbots have the ability to automate simple manual tasks like scheduling a meeting or entering information into a database. Not only will they do it faster, they will also make fewer mistakes.
Some experts believe that chatbots may someday replace websites and mobile apps altogether. Although that probably won’t happen in the next few years, conversational interfaces are poised to cause major disruption in a variety of industries. In order to unlock business value, companies should begin exploring the many opportunities that chatbots have to offer.
How delaware can help
- Thanks to a thorough understanding of industries and corporate processes, delaware can assist you in defining chatbot applications with realistic growth opportunities.
- At delaware, we live and breathe the integration of business flows with data. Our extensive track record as a systems integrator is a meaningful asset in building chatbot applications on top of existing data flows and diverse communication infrastructures.
- We have the scale, the expertise and the hands-on skills to set up experiments or implement chatbot technology through actionable roadmaps.
- Our experience in a wide range of industries allows us to both inspire you and guide you through complex business transformations that go beyond chatbots.