SAP Customer Service Manager (m/f/x)

SAP, some experience
Zweibrücken, Hamburg, nationwide

A career with prospects: develop your potential in our dynamic team.

delaware Germany

delaware is a global company with more than 4,600 employees that provides advanced IT solutions and IT services to support customers in their business and digital transformation. In 2020, delaware Germany (formerly Dr Lauterbach & Partner GmbH) joined the delaware Partnership. As a long-standing SAP partner and SAP Platinum Partner since March 2023, we offer medium-sized and large companies worldwide a highly integrated complete solution for business process automation in order to remain competitive in the long term. With our unique LP. Print & Packaging solution, we have around 30 years of industry expertise. We also work for customers in the automotive and mechanical engineering sectors (discrete manufacturing).

We are growing and are therefore looking for a SAP Customer Service Manager (m/f/x) in Zweibrücken, Hamburg or nationwide to start as soon as possible on a full-time or part-time basis.

What will you do with us?

  • Supporting our global customers via MS Teams, telephone, email or messenger services
  • Analysing and finding solutions for complex customer reporting processes, independently and/or as part of a team
  • Interface between our customers and the internal specialist departments
  • Testing customer developments and corrections in the area of customer support
  • Processing complex requirements in the SAP environment in the SAP Support Portal
  • Processing and monitoring both internal and external enquiries using the company's own support software
  • Organisation and implementation of customer appointments regarding support services
  • Close cooperation with the specialist departments from Consulting and Development to analyse and resolve customer enquiries

Your skills are in demand:

    • Successfully completed studies in business administration, (business) informatics or a comparable degree programme or as a career changer with several years of professional experience
    • Knowledge of consulting and support in at least one of the SAP modules PP, SD, CS or APO
    • Relevant professional experience in the SAP environment including requirements analysis by means of customising, as well as the willingness to familiarise yourself with new subject areas
    • Good understanding of business processes in the sales and service area
    • Experience in customer support
    • Fluent German language skills
    • (Very) good written and spoken English skills
    • Project-related willingness to travel is a matter of course for you
    • We expect above-average commitment, independent work and the ability to work in a team

Not a must, but nice-to-have:

  • Knowledge of SAP Financial Performance Management, planning or reporting (embedded analytics). 

Exclusivity and diversity: Every individual counts with us!

Our benefits for you


Working atmosphere


Training & promotion

Flexible working hours, 30 days paid holiday, mobile working and work-life balance are no problem for us. 
We are characterised by a modern, dynamic environment with flat hierarchies and a warm "you culture". 
We never miss out on celebrations and fun. We regularly organise team events and company parties. 
We offer individual onboarding, career planning, workshops, mentoring programmes and an internal learning hub so that we can develop your skills. 

Modern workplace



We provide you with the latest generation of company mobile phones and laptops, charging stations for your electric car and free parking spaces. 
You would like to train at the gym at a reduced rate or lease a job bike - that's possible with us! You will also receive an annual health credit that you can use for co-payments for medical services. 

Permanent contracts are a matter of honour for us! 

We support you for your future with our company pension scheme.

Where will you be working?

Zweibrücken, Hamburg or nationwide

We currently employ around 4,600 people from 19 different countries worldwide. In Germany, we have branches in Zweibrücken and Hamburg, where our team has grown to 120 employees. Our corporate culture is characterised by flat hierarchies, a warm "you" culture and the opportunity to flexibly adapt your work to your individual circumstances. At our company, values such as work-life balance, working from home, diversity and open communication are not just empty promises, but are actively implemented in our day-to-day work. Our daily work is also guided by our five corporate values of Entrepreneurship, Respect, Team Spirit, Commitment & Care. 

If you're looking for a dynamic environment where innovation, collaboration and personal development take centre stage, then you've come to the right place!

more info about this job?

Contact Janine on LinkedIn

Janine Fess - Professional Support HR