End user productivity

Educating the mind without educating the heart is no education at all — Aristotle

Maximizing the value of human capital

You expect a new software tool to deliver value upon implementation. However, the technological performance of the software alone is no guarantee for success. Users must also accept the solution and make optimal use of it along its entire life cycle. Only when these conditions are met will the real value of your investments be unlocked. Only then will the tool and the human capital reinforce each other.

By creating the right mindset and facilitating the process of training and knowledge building, you speed up acceptance and increase both end user productivity and return on investment. Our team of experienced consultants combines deep functional SAP knowledge with solid experience in a broad range of industries to guide your organization – both nationally and internationally – throughout the entire transformation journey.

an investment in knowledge, pays the best interest
— Benjamin Franklin


A proven methodology for increased productivity

Powered by our Roles and Responsibilities Matrix and SAP’s Enable Now.

Our offering brings together the benefits of a proven methodology and approach, supported by our own delaware's Roles and Responsibilities Matrix and SAP’s Enable Now, which offers several modules for creating and sharing training and support materials, certifications, self-learning materials, etc. 

Our methodology revolves around a roles and responsibilities matrix based on all relevant business processes, the related activities and the identified professional roles linked to those processes, that are then translated into roles in SAP. 

This matrix is used throughout the entire change project across multiple tasks and deliverables.

Our seasoned delaware team will guide and support you in this end-to-end process, translating your system flows into understandable business flows for your end-user community.

1. Mastering

An ROI will only be insured when all stakeholders of your organization proficiently use the system to its full potential.

2. Efficiency

Our methodology ensures that the right people can access the right, your company specific, information, any time, any place, anywhere.

3. Security

To securely manage access to information, we define user groups based on the different professions and processes.

4. Adoption

Training and communication, adapted to the correct level, play a crucial role in the adoption process.