Service Delivery Coordinator Dynamics 365

Microsoft, supply chain & operations, lot of experience, consultant
Belgium

You are a problem solver who sees solutions rather than issues. When the going gets tough, you get going and you’re only able to let it go once the situation has been resolved. Incidents and escalations? You know your way around them!

As a dedicated people manager, you know just how to motivate your team to keep doing a fantastic job. You know that satisfied feeling people have when their working day is done? That’s largely thanks to your skills as a motivator.

Your entrepreneurial spirit will serve you well in our closely-knit team. It will allow you to help shape this role in the way you feel most comfortable with. After all, you know how to get the best out of yourself.

Who are we?

We are the Dynamics Delivery team servicing around 33 customers. Our 15 strong team works part-time on projects and part-time on AMS for customers. AMS? Yep, Application Managed Services. Think of us a kind of service partner for our customers, like Robin is to Batman. We deal with our customers’ day-to-day issues and work out new developments within existing projects.  


Just so you know: delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen, Liège and Wavre, but we also spend a lot of time working together with our customers on-site. In your case, you’ll find most of your future colleagues in our Kortrijk and Ghent offices while you’ll spend a minority of your time at our customers. Good to know: we’re quite flexible on working from home.  
 

more info about this job?

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Lien Declercq - Recruiter

What will you be doing?

For the most part, you will be dealing with people management. You ensure that the people on our team know what to work on and you manage to keep them motivated in their daily tasks. After all, a team is nothing without motivated members.

Aside from that, you’ll also keep an eye on the numbers. You make sure that our team’s forecast adds up and you handle the quarterly reporting on our turnover, margin and customer satisfaction.  

Speaking of customer satisfaction, you’ll also handle that. As our customers log around a combined 2000 tickets a year, we’re certain you’ll be relishing the challenge to get cracking!

During regular calls you have with customers, you also deploy your commercial skills to sound out the possibilities for new opportunities
 

Is there a match?

Let’s see. If you…

  • have a couple of years of experience leading a team. Do you have experience working in a similar role? Even better!
  • are communicative, a good listener and keep your calm in stressful situations. In short, the right soft skills that will help you excell in this role.
  • know your way around Dynamics 365? Relax, that’s not a requirement, but nice to have.
  • are fluent in Dutch? Perfect! Good English skills would also be nice.

…then you may be the Service Delivery Coordinator we’re looking for!
 

Let's meet up!

Come have a chat with us and tell us all about your skills, talents and previous experience. Are you keen to help us grow our Dynamics 365 finance & operations team? Make sure to connect with us if you have any questions whatsoever. Click the Apply now button below and hopefully we’ll get to meet each other soon! 

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