Service Delivery Coordinator
You are a problem solver who sees solutions rather than issues. When the going gets tough, you get going and you’re only able to let it go once the situation has been resolved. Incidents and escalations? You know your way around them!
Your main mission? Smooth and close collaboration, communication and clear roles for everyone on the service organisation. To accomplish this, you assure the coordination of delivery activities and the follow-up on change requests and small tasks.
You are the link between delaware and the customer and act as a real partner to both, by proactively informing the client of possible improvements and motivate your colleagues to go the extra mile when needed.