What will you be doing?
As second line IT Support Engineer, you will be involved in laptop management, installation of Microsoft systems and application software, and local network configuration, among other tasks.
You will also provide both on premise and remote support to end users, answering their questions and solving more complicated issues that are logged via our central ticketing system. Providing local IT administration is also part of your responsibilities.
Aside from your primary focus on end-users and hard and software issues, this position includes secondary responsibilities such as documenting processes, updating existing documentation, writing flows, making instructional videos for end-users and administrative IT related tasks.
In short, we are looking for someone who is service minded and good with both people skills and problem solving, but also gains satisfaction from administrative tasks and the creation and management of documentation.