Second Line Engineer

delaware is driven to provide premium ICT support to its employees worldwide. A tightly knit international support team with members on different continents is responsible for the support of all delaware end users and for resolving software, hardware and connectivity issues.

Together with your international IT colleagues, you will make sure that the people of delaware can do what they like to do best: excel at their jobs, stay informed and connected, and keep their customers happy.

Our people are equipped with high standard laptops, the latest software and a set of modern tools, powered by the cloud. But with an ever growing number of people working from anywhere at any time, providing support around the clock is both a major and exciting challenge.

You will find most of your colleagues at the Kortrijk office, in a team with your IT support colleagues in Belgium and the rest of the world. Thanks to good planning and an on-call system, the international team offers 24/7 stand-by service to all people of delaware.

As second line IT Support Engineer, you will be involved in laptop management, installation of Microsoft systems and application software, and local network configuration, among other tasks.

You will also provide both on premise and remote support to end users, answering their questions and solving more complicated issues that are logged via our central ticketing system. Providing local IT administration is also part of your responsibilities.

Aside from your primary focus on end-users and hard and software issues, this position includes secondary responsibilities such as documenting processes, updating existing documentation, writing flows, making instructional videos for end-users and administrative IT related tasks.

In short, we are looking for someone who is service minded and good with both people skills and problem solving, but also gains satisfaction from administrative tasks and the creation and management of documentation.

Let’s see. If you…

• preferably have at least 1 year of experience as a second line engineer or some years of experience as a first line engineer. But what’s more important is that you are energetic, with a passion for IT.
• have a broad array of IT knowledge: MS Windows (W10, W11), Office 2016, Office 365, MS Windows Server (2008, 2012), Active Directory, smartphones (iOS, Android, etc.), LAN networks and IP configuration.
• speak and write Dutch and English fluently. Knowledge of French is an added value.
• have strong communication skills and are customer oriented.
• enjoy administration and document management.
• recognize yourself in our values: respect, care, commitment, team spirit and entrepreneurship

…then you may be the Second Line Engineer we’re looking for!

Come have a chat with us and tell us all about your skills, talents and previous experience. Are you keen to help us grow our Internal IT team? Make sure to connect with us if you have any questions whatsoever. Click the Apply now button below and hopefully we’ll get to meet each other soon!

delaware firmly commits to creating an inclusive work environment that empowers all. A diverse workforce is the best guarantee for success for our employees, our customers and our partners.

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