Employee Experience Consultant

We are the EX team, part of the Change business unit within delaware. We help organizations create a work environment ​where employees can be engaged, productive, empowered but also creative, innovative, ​happy and healthy​. 
That is the art of employee experience: helping organizations make the right choices to improve the small and big experiences of their employees. ​
We do this for large companies and mid-size companies on a strong growth path. Are you ready to join us?
By the way: delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen, Liège and Wavre, but we also spend a lot of time with our customers on-site.  

• As an EX consultant, you dive into your customer’s current business goals and assess employee experience pain points.
• Together with your colleagues, you hold employee interviews and collect data via self-assessments and surveys. That’s how we define the moments that matter. 
• Through a series of joint workshops, you co-create along with your customers optimal experiences, both in the full employee lifecycle as in the daily work life of employees.
• Through inspiration sessions and creative process mapping, you list possible solutions and map opportunities for improvement.
• You liaise with other teams within delaware and at the customer’s to properly estimate the potential impact and workload. In other words, what is doable within which timeframe?
• Next, you realistically prioritize the opportunities into tangible projects. 
•  All of this, you bring together in the EX roadmap: a 1 to 2 year plan, comprising governance, change management, IT, processes, budgeting and more. 
• Of course, you also manage your projects and assist in presales when needed. 
• And as EX is still relatively new, you’re keen to chip in your ideas on how we can further enrich our EX approach. 

Let's see.

• You have a strong affinity with the employee experience and all things people. 
• You’re empathic and capable of putting yourself in the shoes of different roles, from the factory floor to the C-suite, in different types of industries. 
• You have a good deal of business savviness and a broad interest in how employees get their job done. 
• You’re quick to understand the complexities faced by organizations and the teams and people within it.
• You are creative with an inquisitive mindset: you don’t just assess current complex situations, you can also imagine how things could be better in future.
• You have a holistic view on HR and understand its strategic role.
• Next to being a real people person (a good listener), you’re also very interested in all things digital.
• You’re no stranger to talking and dealing with IT people and departments.
• Some experience in facilitating workshops and design thinking are a definite plus.
• You have consultancy skills, are analytical as well as entrepreneurial.
• Additional bonus points can be won for having experience in 1) (pre-)sales, 2) change management and 3) senior stakeholder management and dealing with the C-level suite.
• You’re an overall strong communicator who speaks fluent English and who has a working proficiency in Dutch or French.
• Ideally, you’ve been at work for 5 years or more in a role that in some form or another relates to the employee experience. A solid HR background is a perfect starting point, but change management, internal communication, a broad IT role… are also strong foundations for an EX consultant.

Don’t worry, we know asking all of this of one person is a stretch. But if you can already check a good deal of these boxes, then you may be the EX Consultant we’re looking for!

Come have a chat with us and tell us all about your skills, talents and previous experience. Are you keen to help us grow our EX team? Make sure to connect with us if you have any questions whatsoever. Click the Apply now button below and hopefully we’ll get to meet each other soon! 

delaware firmly commits to creating an inclusive work environment that empowers all. A diverse workforce is the best guarantee for success for our employees, our customers and our partners.

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