Digital Roadmap Facilitator

other than SAP & Microsoft, marketing & communication, lot of experience, consultant

In your role, you help clients optimize and streamline their marketing, sales or customer service operations. You help them define their needs and translate those needs into a pragmatic and realistic roadmap. Using your creative, hands-on attitude, you guide your clients towards the projects, people, processes, and tools they need to connect effectively with their customers.

This whole process starts with you sitting down with our clients and other stakeholders to assess their needs and identify painpoints. Next to that, your creativity and knowledge allows you to co-create the right solutions with our customers. The result is a roadmap that outlines what the customer wants to achieve, paired with the right digital initiatives to get there and a realistic plan for implementation.

By staying involved in the implementation project as a trusted advisor, you ensure that the strategic direction of the roadmap is followed and that your customer’s outcome is safeguarded.

Who are we?

Guess what the first thing that springs to our minds when we get up in the morning is. It’s the customer. Our marketing, sales and customer service consulting team is part of a new generation of digital business consultants who help our customers to make digital work. We pride ourselves on our practical approach — for every business need we can find an efficient and realistic solution.

Our mission? To facilitate customers to make the next steps toward enhancing their customer experience. We create and optimize customer journey touchpoints, while ensuring the marketing, sales and customer service teams of our customers are able to deliver this experience.  We strongly believe that this is the only way to be successful.

Just so you know: delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen and Wavre, but we also spend a lot of time working with our customers on-site, either in Belgium or anywhere in the world. The job is done wherever the work gets done!

more info about this job?

Contact Ellen on LinkedIn

Ellen Deschuttere

Is there a match?

Let’s see. If you . . .

  • have at least 5 years of proven consulting experience as a roadmap facilitator in the field of marketing, sales or customer service
  • have first-hand experience in and knowledge of business process in marketing, sales and customer service, with a solid background in CX technology.
  • have a no-nonsense, hands-on approach that means you are not afraid to put your boots on and get them dirty;
  • have experience with multiple workshop methodologies, with the right amount of applied creativity, e.g. persona and customer journey mapping, prioritization, design sprints, etc.
  • are a trusted advisor to C-level managers and subject matter experts at delaware, who you dare to challenge;
  • have a strong analytical mind: you won’t rest until you’ve found an efficient, practical, and realistic solution that brings everyone on board;
  • have excellent communication skills to assess the customer’s needs and put forward an effective solution;
  • are an experienced and passionate storyteller with the right presentation skills;
  • can express yourself fluently in English and Dutch, while also speaking a little French;

. . . then you’re the digital roadmap facilitator we need!

Let's meet up!

Come and have a chat with us and tell us all about your skills, talents, and previous experience. Are you keen to help us grow our Customer Moments team? Feel free to connect us if you have any questions whatsoever.

Don’t worry if you can’t meet all these requirements. If you can meet some of them, then we want to hear from you and learn all about your skills, talents, and motivation. Click the Apply Now button below, and hopefully, we’ll get to meet each other soon!


delaware is committed to creating an inclusive work environment that empowers all our people. A diverse workforce is the best guarantee of success for our employees, our customers, and our partners.


recruitment process

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