Customer Experience Consultant

SAP, marketing & communication, some experience, consultant

Is it a technical profile? Is it a functional role? No, it’s a customer experience consultant. A role that combines elements of both. After all, when you build solid customer experiences with SAP C4/HANA, you need both sides of the e-commerce coin.

Every company’s unique processes and solutions should meet the needs of their customers throughout the different buying cycles. To uncover that, companies need a sparring partner who can quickly place her/himself in the shoes of the end-customer. Are you that person? Are you ready to take customer engagement to a next level?
If you get a rash from poorly designed and ‘dumb’ marketing automation and e-commerce flows, then join us. 

What will you be doing as a Customer Experience Consultant?

  • Your playing field is SAP CX and on it, you and your colleagues build all types of commerce, marketing & CRM solutions for a wide variety of customers across multiple industries.
  • Whatever you do, you continuously place yourself in the shoes of your customer’s end-customer. Your aim? Creating the best possible customer experience
  • You’re often closer to operations than to pure IT. So some of your activities will be more CRM (e.g. user stories), others more technical (e.g. setting up user profiles). 
  • Your projects will be combinations of e-commerce, omnichannel marketing, analytics, customer engagement, automation and personalization, integrations with other (SAP) applications and more.
  • Building end-to-end commerce processes extends beyond sales and marketing; it also touches upon customer services and could even become a source for ongoing innovation.  
  • You’ll often work from your customer’s offices: getting to know a company and their business works best when you’re close together.
  • When you’re not at the customer’s, you’re welcome in one of our offices in Gent, Antwerpen, Wavre, Kortrijk and Lummen.

more info about this job?

Contact Ellen on LinkedIn

Ellen Deschuttere

Do you have what it takes to become a Customer Experience Consultant at delaware?

If you can check a good deal of the boxes below, then we’d like to hear from you:

  • You have some experience with SAP Commerce (Hybris): ranging from e-commerce over websites, from tooling to applications. 
  • You know what works (and what doesn’t) in digital commerce and are familiar with industry best practices.
  • You have some understanding of development (JAVA, .NET or another programming language).
  • You combine e-commerce savviness with functional know-how. In other words, you have a keen interest in the processes that lie behind each purchase and the subsequent customer engagement activities. 
  • You can quickly familiarize yourself with the customer journey and can translate this into an understandable functional description.
  • You combine the best of both worlds, thinking outside-in (“how will this make the life of the end-customer better?”) as well as inside-out (“how can we make this process more efficient?”).
  • You’re a natural born consultant: communicative, collaborative, open-minded, solution-oriented. 

Good to know too: as a company, we take care of our employees and customers, we are committed, enterprising and respectful, and we do everything based on a positive team spirit. 

Want to discover more?

You can find out more about us on our website.

So come see us in Gent, Antwerpen, Wavre, Kortrijk or Lummen.


recruitment process

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