You can already tell that this journey is not going to be a walk in the park. Relationships require a lot of work, no matter their nature. To truly thrive in the face of digital disruption, your business is going to need a certain level of digital maturity. Apart from intensifying digital activities, there needs to be a mind shift within the company. Customer satisfaction has to be on everyone’s mind all the time. It has to be a company-wide team effort. Love your customer unconditionally, and they will love you back.
Are you interested in writing your customer’s love story? Join us at our free customer experience day and listen to brands such as Wienerberger, Game Mania and NMBS Europe.
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