16/03/2015

The shifting world of Enterprise Content Management

In a world where digitization and operational excellence are high on the agenda of most organizations, a lot of new triggers and possibilities are redefining the way we handle unstructured information. The last 15 to 20 years ECM platforms tried to group more and more functionalities into one platform, centralizing all content in a single repository, pushed by the Enterprise. These solid platforms were highly governed by some enterprise-wide rules, not always fitting the need of the end-user. A recently published article in CxO magazine, ‘Ongestructureerde informatie delen en beheren’, tackles this challenge.

A few trends have been disrupting the market space:

  • Employees discovered new platforms where they could easily create and share unstructured information, within and beyond the company’s firewall, without any control of the company. Social functionalities allowed us to do our job in a less structured but pleasant way, while trying to meet the company’s objectives.
  • With everyone going mobile, and the way we tend to work today, access to your information is key, at any time, wherever you are.
  • Organizations have been implementing ERP systems to streamline and automate their processes, allowing to work better and more flexible with locally spread plants and offices. The unstructured information (often paper and digital files), did not follow, resulting of piles of paper, overloaded fileshares and mailboxes.

Whereas employees are challenged to perform their job in a good and qualitative way, the company’s objectives are different. Employees need tools to boost their productivity, allowing them to access all relevant information at a glance (documents, ERP and other back office information). Companies are looking for more control on their structured files for the same reasons of efficiency, operational excellence and compliancy.
A recently published article on CMSWire, ‘Will File Sharing replace your ECM Solution?’, also discusses this challenge. File sharing will certainly not replace your ECM system, but the way we will look at both may change. Some platforms are still trying to federate objectives for employees and organizations.
There is a growing need to integrate the world of structured (ERP) and unstructured information (ECM), also called EIM (Enterprise Information Management). Delaware Consulting organizes a seminar on March 24, where we do not only explain the challenges but also focus on specific solutions where we combine the strengths and specifics of ECM and ERP solutions.