Solutions for sales & marketing
strategy & insights
Reviewing your business model, underpinning it with wide market experiences, sound theory and enriching it with data ensures a smooth execution and strong results.
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customer moments
Get to know your customer’s deepest drivers and identify the customer journeys and moments that maximize its experience and generate value for your company.
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accelerate & transform
Aim for continuous improvement and establish a digital customer culture of innovation through low-stakes experiments, proofs of concept, business case deployments and rapid prototyping.
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single source of truth
Bring structure to data chaos by aligning, prioritizing and automating processes – so you don’t waste time looking for the right core data to secure a consistent experience everywhere.
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omnichannel experience
Develop a unique and consistent customer experience across channels and build valuable relationships throughout the entire customer journey.
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digital orchestration
Continuously improve your digital communication by combining moments events, analytics and customer interactions to surprise and delight your customers thoroughly.
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customer stories
we commitby aligning interactions design, event-based communication and customer data, businesses can innovate and focus on exactly the right moments in the customer journey and deliver an effortless experience
Meeting customers’ expectation in the digital age
Customers are increasingly empowered, and their expectations are continuously rising. More than ever, offering a unique and consistent user experience across multiple channels is paramount to building valuable customer relationships. Only truly customer-obsessed businesses stand a chance in an increasingly customer-centric world.
blog
Customer data platforms: adding intelligence to CRM
The key to getting the most out of your customer data is to combine the right tool, meaningful data and data intelligence together to achieve relevant insights at the right moment, through the right channel and for the right customer. Discover how CDPs enable this.
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Design systems: creating consistent cross-channel customer experiences
Design systems are essential tools for creating consistency across digital channels. They also facilitate collaboration between designers and developers.
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Effortless experience in practice: the architecture behind great customer interactions
Effortless experience is a great idea, but what does it look like in practice? A delaware software architect offers a possible path forward.
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Discover why user experience online is more important than ever
Google will update its page ranking algorithm in May 2021 – and the implications on user experience are huge. Find out more about how UX impacts your success.
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