" Customer Engagement & Commerce is about creating consistent and highly qualitative personalized customer experiences across both on- and offline channels of a business in order to build strong, lifelong client relationships."

The Me2B customer

Whether you are in B2C or B2B, what counts for your customer is me. Their experience, their preferences, their needs, and how these are met, on all of your platforms. Knowing your customer to the core will be key.

Come together

The intelligent recipe for success will be to bring together customer data, machine learning technology and microservices in order to power real-time customer engagements across sales, service, marketing, commerce and beyond.

Amaze Me

The biggest single differentiator in the omnichannel world of today is the quality of customer experiences. Let your customers experience magical moments when they interact with you.

TECHNOLOGY: 
SAP HYBRIS

SAP Hybris is a series of solutions that drive sales, marketing, commerce and revenue, focusing on consistent and personal customer experiences and the use of relevant data to design meaningful interactions.

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CASE: UNILIN

UNILIN manufactures laminate flooring, engineered wood and vinyl flooring. Their brands Quick-Step, Pergo and Balterio are very well known and their Flooring division also manufactures matching accessories.

Credits: UNILIN
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RELATED SERVICES

Credits: Distriplus

Identity Management

Identity Management is about creating a single-user profile, starting from a customer’s first interaction on one of your platforms, which then allows you to offer smooth and personalized customer experiences across all of your channels.
Identity Management is about creating a single-user profile, starting from a customer’s first interaction on one of your platforms, which then allows you to offer smooth and personalized customer experiences across all of your channels.
Credits: Game Mania

Omni-Channel Experience

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Credits: NMBS

Omni-Channel Platforms

With the right omni-channel platform brands, you can deliver the “buy anywhere, fulfill anywhere” experience that customers expect today.
With the right omni-channel platform brands, you can deliver the “buy anywhere, fulfill anywhere” experience that customers expect today.
Credits: Standaard Boekhandel

UX & Design

Experience design isn’t about building a good-looking website. It is about translating the web visitor’s actual needs in every step of the customer journey into an intuitive surfing experience. Watch our video to discover why UX & Design is key to engage users.
Experience design isn’t about building a good-looking website. It is about translating the web visitor’s actual needs in every step of the customer journey into an intuitive surfing experience. Watch our video to discover why UX & Design is key to engage users.
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