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" Customer Engagement & Commerce is about creating consistent and highly qualitative personalized customer experiences across both on- and offline channels of a business in order to build strong, lifelong client relationships."
Whether you are in B2C or B2B, what counts for your customer is me. Their experience, their preferences, their needs, and how these are met, on all of your platforms. Knowing your customer to the core will be key.
The intelligent recipe for success will be to bring together customer data, machine learning technology and microservices in order to power real-time customer engagements across sales, service, marketing, commerce and beyond.
The biggest single differentiator in the omnichannel world of today is the quality of customer experiences. Let your customers experience magical moments when they interact with you.
SAP Hybris is a series of solutions that drive sales, marketing, commerce and revenue, focusing on consistent and personal customer experiences and the use of relevant data to design meaningful interactions.
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UNILIN manufactures laminate flooring, engineered wood and vinyl flooring. Their brands Quick-Step, Pergo and Balterio are very well known and their Flooring division also manufactures matching accessories.
