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" ‛Customer Orchestration' optimizes your trigger-based marketing by interfacing your marketing tools with data coming from other customer-facing departments. "
We help you rethink your omnichannel customer communications by taking into account the whole engagement cycle, from lead generation to end of contract.
We connect the dots between your different tools that contribute to a holistic, trigger-based marketing. And, in close cooperation with our colleagues from content marketing, we help you optimize your event-triggered content accordingly.
We apply the insights of our colleagues from Data Strategy and we use Customer Journeys and Personas to convey the right personalized message, at the right time and via the right channel.
We define rules to measure the total engagement of the customer, along the whole value chain. We embed these KPIs into snackable visual reports and dashboards, thus allowing you to monitor the results and take action.
Wienerberger is a leading international supplier of building materials and infrastructure solutions. They are improving people’s quality of life and shaping the future of construction.
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It is a technology-enabled process that allows marketers to deliver the right personal messages to their entire customer base across any device consumers happen to be using at any time.
