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La gestion du changement : Formation & productivité de l’utilisateur final !

La gestion du changement
La formation & la productivité de l’utilisateur final sont des volets essentiels de la gestion du changement : en développant l’adhésion et les compétences des employés pour une nouvelle solution, les entreprises parviennent plus facilement à atteindre leurs objectifs commerciaux. 

Le succès d'une solution ou d’un service nouvellement implémenté dans une entreprise dépend de deux aspects : la qualité de la solution et le taux d’adhésion des utilisateurs finaux. Ce dernier point s'obtient grâce à une gestion professionnelle du changement, dans laquelle la formation et la productivité de l’utilisateur final jouent un rôle clé. Avec une formation adéquate, l’utilisateur final parvient à maîtriser l’utilisation de la solution, ce qui stimule la productivité et le retour sur investissement (ROI).

 Training & End User Productivity

From adoption to proficiency

Training End User Productivity

Within organizations, the implementation of new systems or solutions is often met with different levels of resistance. Lack of adoption, however, can seriously impact your ROI – and, in the long run, even your business results. To maximize productivity and ROI, end users have to go through several stages:


  1. Adoption: accepting the new solution as the new go-to tool for this particular aspect of their work
  2. Utilization: effectively using the new solution and discarding pre-existing alternatives
  3. Proficiency: optimally using the new solution to become more efficient and productive


4 building blocks of behavioral change

To initiate behavioral change in end users throughout the organization, four conditions have to be met:

  • Company management and colleagues lead by example.
  • The provided training makes end users feel competent and effective in this new way of working.
  • Effective change communication helps end users understand why the change is happening and what’s expected of them.
  • There are structures, processes and (reward) systems in place that stimulate the expected changes.

Research – by McKinsey and others – has shown that behavioral change is most likely to happen if you work simultaneously on these four ‘building blocks’.

We offer an integrated, focused and pragmatic approach to change management.

How we can help you?


delaware offers a strongly integrated, focused, and pragmatic approach to change management, training and end user productivity. This also means that we can fully adapt our offering to your needs: from simple training to end-to-end trajectories that maximize adoption and proficiency within your enterprise.

Why choose delaware?


  • We differentiate ourselves through our technological expertise and help you realize your business goals through maximum adoption and effective use.
  • In the course of our many and varied ERP, CRM and other implementations, we’ve developed in-depth operational management expertise.

Recent acquisitions and targeted recruiting have resulted in a strong business consulting practice.