Depending on the marketplace and business model, utility companies face unique as well as universal challenges caused by digital transformation and the entrance of new players into the sector. However, these same challenges are also windows of opportunity, providing utility businesses with the tools they need to survive and grow sustainably in an increasingly mobile, efficiency- and customer-driven economy.
Challenges for utilities distributors, producers and retailers
The solution to all of these challenges hinges on one key evolution: utility companies must become smart. To become truly smart, businesses must collaborate effectively with consumers and other industry players, rely on big data insights to streamline operations, offer IT solutions to a mobile workforce and develop new service models.
Innovations that pave the way to excellence
A number of new technologies are now becoming available to companies that have the potential to completely change the way utilities businesses address risks, operate, interact and offer services, enabling:
New functionalities and tools are available that can be integrated into your core ERP that enable you to meet the demands of the digital age to drive sustainable growth. These solutions optimize and automate universal business activities (talent management, financial management, procurement, and IT) as well as industry-specific activities, such as:
• Energy supply chain optimization, from metering infrastructure planning to logistics.
• Operational excellence, including commissioning, asset operations and maintenance, risk management and asset visibility.
• Energy revolution management, including smart metering, data management and environmental resource management.
• Excellence in customer experience, from multichannel marketing and customer service to sales and billing processes and added-value services.
Why choose delaware?
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