delaware & QNET have won the Sitecore Experience Award 2016
17/03/2017

delaware & QNET have won the Sitecore Experience Award 2016

Hong Kong, 23 March 2017 – delaware and QNET are proud to announce that they have been selected as Sitecore Experience Award 2016 winner in the Best E-Commerce Experience category. Every year, Sitecore, global leader in customer experience management, honors its customers and their partners who thoroughly demonstrate how their Sitecore solution is delivering an outstanding experience for customers and their own organization.

Project background

Reaching five million customers worldwide, QNET is one of the world’s fastest-growing online shopping and business communities and one of Asia’s leading direct selling companies. The company prides itself on its unique business model that enables people from all walks of life to easily start their own business by becoming an Independent Representative (IR). Until recently consumers could only purchase QNET products through other IRs and through customer referrals. Part of QNET’s recent rebranding strategy involves opening its ecommerce portal to retail customers and distributors alike.

Meeting demands of a modern business

Along with help from Sitecore partner delaware, QNET decided to embark on the largest IT project in its history - to successfully implement and launch its next-generation ecommerce platform using Sitecore Experience Platform (XP) and Sitecore Commerce. With Sitecore Commerce native capabilities such as catalog, inventory, pricing, discount and promotion management, and shopping cart interactions, QNET marketers and IRs can take full control of products and promotions. Sitecore Commerce also allows QNET to manage completely contextual, entirely relevant customer experience and retarget visitors with abandoned shopping carts.
“By implementing Sitecore Commerce, QNET now has access to macro and micro analytics through the customer experience profile, giving them insights into what matters to their visitors and allowing them to focus on continuously improving the customer experience”

“By implementing Sitecore Commerce, QNET now has access to macro and micro analytics through the customer experience profile, giving them insights into what matters to their visitors and allowing them to focus on continuously improving the customer experience”, said Bert Van Genechten, COO of delaware Greater China.

Another benefit of using Sitecore, QNET has shifted content management from IT to sales and marketing, greatly expediting e-store rollouts and content updates, while freeing IT to work on high-priority development projects.

“As one of the largest and most successful direct-selling companies in the world, we have complex membership, product, and pricing management requirements. With Sitecore Commerce, we are able to deliver an exceptional digital experience that’s modern, robust, easy to maintain - all of which results in happier Independent Representatives and customers,” concludes Trevor Kuna, CEO of QNET.

“This year’s competition was full of quality entrants, which makes the Sitecore Experience Awards win even more memorable. While all the nominees demonstrated excellence, the judges decided that QNET’s website displayed a commitment to innovative thinking that sets it apart from all others”, commented Nicole Stirling, Marketing Director of Sitecore.