“Thanks to its analytical and pragmatic approach, delaware came up with solutions we had been seeking for a long time and which have delivered immediate value”
To improve TCR’s reporting about equipment availability, delaware built a fit-for-purpose online dashboard based on Microsoft technology. TCR receives now a worldwide overview of its equipment availability updated every fifteen minutes. This real-time reporting allows TCR to communicate transparently to external customers while displaying the same insights internally on screens in TCR’s workshops. This monitors and visualizes the compliance with the SLAs and helps employees to prioritize the maintenance tasks at hand. Today, the external reporting functionality is fully integrated in TCR’s customer portal.