We believe that there is a place for chatbots
in HR, just like in any other domain. They could play a role in recruitment, saving recruiters time by answering candidates’ initial questions, or in HR operations as first-line assistants. And they could definitely increase efficiency in performance management. Since the proof of the pudding is in the eating, we have developed a chatbot ourselves to collect feedback for the Continuous Performance Management module in SuccessFactors.