Knowledge is power. That was the message philosopher and pioneer Francis Bacon sought to share with humanity over 500 years ago. As such, our customers often distinguish themselves from their competitors with the knowledge and specialist know-how they have accumulated. However, it appears that they have no explicit support system in place to maintain and expand their knowledge or to optimize the exploitation of this information. This is characterized by the presence of outdated systems stemming from the 90s, or the absence of faith in the capabilities of new systems that can truly help make life (at work) easier.
In a series of three blogposts, we will answer the question: how is it that information management initiatives have such a high rate of failure, and how can delaware provide the solution that will work? The first part will emphasize today’s situation, before looking forward to the future in part 2 and drawing up ‘the game plan’ in part 3.
Despite many initiatives, information management is still seen as an isolated field, unlinked to process applications. This is an old-school vision that reinforces the notion that users should adapt to systems, instead of the other way round. A commonly made mistake is choosing technology because of the technology itself, rather than its ability to solve a business challenge.
It goes without saying that end users in the age of smart refrigerators and never-ending mobile applications have different expectations. For employees, it is key to find information that is as complete and fast as possible. This means that they want access to all information at all times, regardless of the location of the information or the user, tailored to the context of what they’re doing at that precise moment.